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"It wasn’t a 4 star hotel experience. It can be seen like it from the way is advertised and looks on pic. The room was small, no proper mugs for coffee in the room just paper one ( no milk sachets provided either which with the amount of English tourists visiting ( drinking tea with milk ) is kind a strange). Cleaning issue in the bathroom especially around the edges of the shower. Room was not cleaned one day at all. Second day cleaned only partially ( bed was made but bin not emptied and dirty...

"The property was very well located and staff was helpful and kind! Check-in and check out were both very easy. Our room was rather dated and could use a deep clean, but it was generally clean overall and the view of the castle was amazing. Breakfast was good. Air conditioning worked well!"

"The staffs are very helpful and kind. I had a great time staying at the yard"

"Kleines Hotel, dem die Renovierung gut getan hat. Die Dachterrasse war ca 2x2m groß, reicht aber für ein schönes Foto von der unverbauten Aussicht auf die Cite von Carcassonne. Kleiner, liebevoller Garten mit leckerem Frühstück."

"No me gustó que no tiene elevador y tienes que cargar la maleta para subir a tu habitación la habitación es muy pequeña y no hay enchufes para conectar tu teléfono tu tablet solo hay uno de una lámpara y nada más pero la ubicación es excepcional porque estás justo enfrente del de la muralla"

"When we checked in we were told there was no hot water and they had booked us into their sister hotel (which was not a 5 star hotel!). Staff were apologetic and accommodating but it wasn’t a great experience and when we asked for a delayed check out (from 11 to 12) we were refused by the hotel we were in on the advice of the originally booked hotel. Because it was prepaid through Expedia there was nothing they were willing to do re refunding the difference in rooms. The breakfast was very good...

"The room was very clean. The staff was very friendly. The pool and Jacuzzi are unheated as Americans. We did not realize that Jacuzzis in France were unheated. We were put off by this until we discovered that this is pretty much a universal thing in France that Jacuzzis are unheated. They have a restaurant which we had an appetizer sampler and a few drinks and those were good. The bed was extremely comfortable. The plumbing was a little bit weird, and that we were on the ground floor, and...

"You are asking about the staff? There was nobody there when we arrived. I could not find my reservation number because of poor phone connection! It took us 15 minutes to check in and other guests were struggling too! Not a good system and Expedia should let us know that there nobody at the Hotel when you arrive, that we needed our reservation number, not just our names and to be ready for a machine."

"Lovely little hotel in a great location. Very kind and helpful staff. Really enjoyed our stay!"

"The hotel is ideally situated to walk to the castle in 15 minutes in one direction as well as a 15 minute walk in the other direction to the town. The staff were really helpful and friendly, making our stay very pleasing. Our room had a small balcony, which looked over the pont vieux, the river as well as part of the castle. The room itself was very clean and tidy, with a very comfortable bed and a good shower area. One downside was the small toilet area in a separate room/cupboard. The...

"Accueil sympathique , les chambres propres , la climatisation réglable , beau buffet petit-déjeuner"

"Excelentemente limpio. El personal maravilloso. Muy atentos todos. Personas maravillosas. Buena ubicación."

"Excellent, clean, roomy and great location. Very nice place, and secure. Parking spot and n secured lot, and walking distance to Castle."

"The host was extraordinarily helpful and friendly! We had an amazing experience and loved the accommodations."

"Habitación grande, buen precio calidad. Atención y personal muy amable "

"Lovely hotel, lovely and very friendly staff, really comfortable room and bed, soft towels, nice toiletries and great location."

"Staff very helpful . Always smiling and kind . Bed comfortable and room very quiet"