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"The hotel was lovely, I upgraded to a suite and was really pleased with it, stunning views."

"Room was clean Room was very compact and the negative would be the fact there were no windows. The bathroom although clean had glass doors as did the toilet."

"The best thing about this hotel is it's location. It is within walking distance of the Roman Baths and most touristy things. The front desk staff are not friendly nor helpful. The hotel does have an elevator which is great, they have AC in the rooms and there is a safe and refrigerator in the room. You have to park your car in an off site parking lot which can get expensive. Breakfast is included and it is very basic."

"The spa was needs a complete revamp The steam room had tiles missing on the seating area , the swimming pool areas were tired and were not cleaned properly The restaurant for breakfast : the tables were not cleared after each course and the dirty plates just piled up on the table When we entered the bedroom there was an empty beer glass under the bedside cabinet it was still there when we checked out The stay was ok but in my opinion fell well short of a 5 star hotel"

"Reliable, clean and comfortable. Will be back!"

"Nice clean room with good breakfast and excellent location"

"The staff are lovely, always greet us with a smile and a hello. The only thing we didn’t like was there was no milk in the room for a cup of tea."

"I found brown marks on the bed with pen marks as well on blankets. Toilet seats seem to have a brownish yellow stain on them. We reported this to the front desk and all they did was say they would look into it. We have pictures which we also showed them."

"Clean room, very friendly staff, great location!"

"Wonderful staff, warm and helpful! The restaurant is amazing!"

"Dimora storica molto accogliente appartenuta ad una famiglia inglese. Camera pulita, ottima colazione e cena. Personale cordiale, peccato non aver potuto usufruire della SPA."

"Bien placé. A 10 à 15 minutes de marche des points d’intérêt."

"Great room with best appliances and very clean. Staff are extremely helpful and the WhatsApp messaging works really well and avoids having to go to reception with every query. The rooms could benefit from built in air conditioning, however we were provided with a portable one immediately on request. The restaurant offers good food but not a huge selection and the service is very slow for both dinner and breakfast. The spa area is great with both an outdoor regular pool plus a heated pool with...

"It was a beautiful place to stay. Ideal location, staff were polite and very helpful. Our room was immaculate and there were some really lovely touches. I can highly recommend this hotel. We loved it."

"Staff were fantastic, I booked a night in Bath for my husbands birthday, staff left a little cake on the bedside table and offered us a complementary Prosecco, cannot fault the hospitality. I booked a superior boutique room, not much superior about it. The shower door leaked water all over the bathroom floor because the door did not seal. On the subject of doors, the bathroom door did not close properly which is hardly ideal. Given the fact it was supposed to be recently renovated the carpet,...