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"Customer service is the worst"

"I had a wonderful two week stay in April 2026. The Las Sirenas room was large, always clean and well-equipped although I couldn't make the safe work. The wi-fi in the room was good, the TV had quite a few channels in English, but the channel with the hockey games was constantly freezing. Not there to watch TV anyway. AC worked well and was much appreciated. The high temps all 14 days were either 28 or 29 and the overnight 'lows' either 27 or 28 !! The pools are warm and nearly always empty as...

"This was our 5th time at the Grand Roatan and 1st with it being the Kimpton and by far the best experience! Love the new food & beverage areas and room service was awesome! We will be back for sure!"

"Our room did not meet our expectations at all. The bathroom was not properly cleaned, the toilet seat was loose, and the mirror was crooked. The bathroom floor also had visible cracks, and even the door was damaged. Overall, the condition of the room felt poorly maintained and disappointing."

"Pool was great surrounded by trees"

"Excelente estadía, el personal super amable y todo estaba limpio. La comida super rica también. Viajamos con una niña de 2 años y no tuvimos ningún problema."

"It's got all the things you want with a reliable all-inclusive - clean rooms, good design, great food, beach access, organized activities - with a small, family-owned feel. The food felt home-cooked and the dining area felt intimate enough to recognize other folks staying, but the rooms were spread out enough to have your own little getaway. "

"If you’re looking for a tranquil and relaxing experience, away from tourists attractions, Las Verandas is the place. The grounds are well kept and the ocean views are spectacular. The restaurant on site and the poolside bar were amazing. Waitstaff very pleasant and attentive. The beach was very rocky therefore not conducive to swimming but the 2 infinity pools made up for that. We will definitely be returning for another week’s stay."

"The food was great staff was wonderful beach was perfect. Ask ahead if any events a wedding was a little reckless and not well managed with paying guests in mind."

"What a great spot! I have stayed at several places in Roatan and this is by far one of the best! Super clean! The staff is super attentive and super friendly! Never once did they make me feel like me and my partners were unwanted! Such a lovely spot and super private! 10/10 would recommend!"

"Restaurants were delicious, staff was so friendly and accommodating. "

"Habitación limpia con buena vista al mar y bastante cómoda la habitación "

"Me encantó este lugar Lo tiene todo, está cerca de la playa"

"Our stay at La Placita was perfect. Staff were so kind and they all felt like family by the time our stay was over. Kemberly and Michael at the front desk are the best! Breakfast was made to order and always very good. Edward was our waiter most mornings for breakfast and he was fantastic! Our room and beds were very comfortable and clean. We will definitely stay at La Placita the next time we come back to Roatan!"

"Que esté más cocido el huevo y con más sabor "

"Food was amazing ! Staff was great . Eduardo was the best on helping us with everything gracias amigo !"

"Wonderful"

"This felt like an authentic island experience, private cabin style rooms that truly feel like a cabin. Great breakfast every morning. Excellent staff all over the resort made us feel very welcome and cared for. The beach was clean every day with plenty of chairs and umbrellas for guests. "