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"Very good hotel"

"It was a quick business trip, so no time to use the facilities. The room was indeed snug but perfectly adequate for one night. The lighting is very low, so difficult to put make up on etc. great iron, hairdryer etc. The main issue was the bathroom, which smelt mouldy, which was very disappointing. "

"Ok"

"Breakfast was fresh , room cleaned and workers very nice and polite . "

"Fantastic 2 night stay. Got an upgraded room on check in, brilliant hotel "

"Clean room"

"The spa area was more like a public swimming pool. Cramped, noise and dirty. Not a relaxing spa break hotel for sure!"

"There are no shops around this hotel, but it allows pets, which is particularly beneficial if you are looking for some peaceful moments. "

"Room neglected duvets need renewing as very old and no warmth to them at all "

"Great stay"

"The room temperature was perfect as were the staff."

"Clean rooms, nice staff, bit over the top when addressing you. Booked a twin accessible room but when we got to the hotel it was made up as a double and we were asked to leave the room whilst they turned it into a twin. This process to some 45 minutes. My believe is that my dad at least should have been offered a complimentary drink. "

"Great location, spacious room, child-friendly, very friendly staff"

"Restaurant/ bar/spa Staff made the trip, friendly professional and knew what it meant to make a memorable stay. Rooms VERY tired. First room smelt of body odour. Second room bathroom literally falling apart. Cracked sink, everything leaked. Heating so unbelievably hot but unable to turn it off even after reporting to staff. Slept with windows wide open all evening. Lovely location, quiet and peaceful. "

"Amazing hydrotherapy pool. Steam room nice sauna sadly closed for maintenance. Room perfect for Heathrow hotel. Very clean big bed spacious. Breakfast excellent, evening meal in hotel also very good - not cheap but fair price was good. Easy transfer on “hoppa” bus to terminal 5 (NB this hotel is 10 minutes from terminal it is NOT on site terminal hotel which we found misleading) Only gripe was only had alcoholic drinks available in executive lounge between 5-7pm. Ideal stay for lunchtime...

"The staff were so attentive and kind. My kids loved the treasure hunt laid out in the room upon arrival. Lego man visiting our table made their day. The playroom and sensory room are fantastic. We’d go back again for sure. "

"Looking shabby, needing an update!"

"Clean room and good breakfast options. Parking and a spot to offload were very problematic. If you know your way around or take a taxi it is fine, but do not book if you are coming to England from overseas with a car or unfamiliar with the workings of inner towns.It is on a busy street so somewhat loud at night."

"All"