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"We loved everything about the property. The location was perfect for us, the staff was so friendly. Be prepared to take your bags down stairs. I didn't see a ramp to do so. Our favorite thing was the jazz in the lobby. Made the start and end to the days even more beautiful."

"The staff are really nice. Thank you very much!"

"Superb"

"We absolutely loved this place! The staff were all so friendly and kind. The rooms were nice!! The beds were so comfy! The location was PERFECT. We couldn’t recommend this place enough. One thing to be mindful of, the shower water would randomly change temperature (it would suddenly go ice cold or very hot) and then go back to the normal temperature you set. It was strange. We would stay here any and every time we were in Luzern without hesitation! Ps. Go to “Bakery Bakery” for coffee and...

"This hotel-chateaux is in a perfect location. The view from its restaurants and bar are the best in Luzern!"

"فندق جيد جداً يبعد عن السنتر 10 دقايق مشي غسيل الملابس عندهم سيء لم تغسل جيد لدرجه ان بقع الشكولاته على ملابس الاطفال على وضعها لاكن عموم الفندق زين. "

"The staff were fantastic. Nothing was too much trouble. The location was stunning. Transport connections were great. The bed was comfortable."

"Although the menu was limited for Americans, the service provided by the staff was exceptional, as well as, the filtered coffee. No coffee machine to operate, just pour and enjoy.."

"El staff de recepción chévere pero el del desayuno no muy simpático. Los cuartos son minimalistas con muy poco espacio para guardar ropa y efectos personales. El restaurante sólo ofrece desayuno. La localización es excelente, cerca de todo."

"Average property with clean enough room.ok for solo travellers."

"10/10! Stunning property, amazing staff, wonderful breakfast . Stellar location. Very happy with this hotel. We got here very early and were so jet lagged . Fell asleep in the second floor lounge area and the front desk staff came to find us and tell us our room was ready so we could go have a nap . Room was clean. Little treat on our bed and some nespresso coffee. Shower was lovely, room is soundproofed from the noise of downtown. Blackout shades as well for a nice sleep. Fan to cool off if...

"طاقم العمل جداً متعاون ولطيف تم توفير تذكرة الباص مجاناً مدة الاقامة الغرف نظيفة ولاكن مساحة الغرفة جداً صغيرة وسط مدينة لوسيرن قريب من الفندق تستطيع الذهاب له مشياً تقريباً 10 الى 15 دقيقة مشياً ولاكن مع تذكرة الباص اسهل ولا تريد المشي او استخدام السياره شكراً لتعامل طاقم الاستقبال الراقي جداً"

"الفندق ممتاز ولكن قديم نوعا ما الغرف صغيره مقارنه بحجم الاثاث بها "

"The location in the old town is the best part of this hotel. The room was very small with no storage space (had to walk around our suitcases) to get around. The shower was miniature with curtain on two sides. The breakfast had very small selection of food. The lady serving the breakfast cafe was very nice, as were the front desk. Unfortunately, the neighboring business was reconstructing and there was lots of noise during the day. However, the evenings were quiet from the construction and...

"Perfect location in Lucerne. Friendly and helpful staff. Fine breakfast."

"When I read previous reviews I thought they were referring to another hotel. I understand that Switzerland is very expensive and the location of the hotel is excellent. However, the hotel falls short. I was under the impression that climate control meant air-conditioning. I was wrong, the room was hot and there were no options to cool it but open a window to the loud street noise and traffic. The breakfast was disappointing. For two of the three days, there was no fruit, zero! Warm yoghurt,...

"Great for the price and great location. The room was small but had everything I needed, and its right downtown, close to a restaurant, a grocery store and water fountain. Its a 10 min walk or less from the train. Great shower and hair dryer. I contacted the property for the wifi info and they helped me quick as well"