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"We loved Great Wolf in Grapevine, TX. The experience as a whole was fantastic. My youngest 11 to my oldest 16 had a blast. I felt safe and things were well maintained and clean. I do wish there were more and better showers at the water park. There were only two and we had to wait forever. Those bathrooms seemed to be the only ones that were not updated. The staff was super cool and there is so much to do. Our room was spacious, clean and comfortable. The table in the room was sticky because it...

"Great relaxing place to stay with many amenities!"

"Clean room. No issues"

"The property is clean and it smelled amazing like super fresh open bar and restaurant… I love that the pool was also indoors. You’re in walking distance literally right outside the building of a few restaurants even a 7-11 the only bad thing was our toilet flooded. And took maintenance forever to come. But that’s minor. You’re gonna definitely enjoy your stay 10/10 I will stay again lol."

"Customer service at this hotel wasn’t the item on the market"

"The power was out and couldnt do anything. Slept with a flashlight"

"Clean rooms and the staff were very friendly and helpful."

"Clean hotel. Great brekfast and kick back. Super friendly"

"Hotel is very nice with 6 elevators which is very convenient. Front Desk staff were so unfriendly and not helpful at all. We tried to take the 9:30AM airport shuttle, and a group of people were waiting outside for the bus as well, just to see after 10min of waiting a traveler coming out and telling everyone that bus is not coming as Front Desk told the driver not to go, and he had to fight with front desk and got airport parking waiver from them. Hotel is nice but staff are making it a bad...

"Easy checkin. The parking was a little different with us having to park across the street in a parking deck (we arrived late at night) but it was a very safe area. Staff was friendly and professional. Room was spacious and comfortable. Only complaint is that the pillows were all air… minimal fluff lol! We will definitely stay here again."

"The gentleman at the front desk was amazing. I think his name was Marcus. Best interaction with hotel staff I’ve had in a while.10/10"

"Great hotel, very nice, modern & clean"

"I loved the hotel and the location! Staff was really friendly and helpful."

"Loved watching the fireworks from the balcony. Nice feature."

"Terrible water pressure, breakfast was individually wrapped muffins, property was under construction so everything was taped off."

"Great"

"Not cleaned staff was not friendly no front desk person available mushy smell in the room pillows were very worn out and there was no shower gel available. Not happy"

"The staff showed a high level of friendliness. Sara and Jules at the parlor provided excellent service; they were engaging and courteous. The hotel needs some maintenance, especially the paint on the room walls. The entrance door to our room was chipped, and the carpet in the hallway leading to room 410 requires urgent repair. Additionally, the caulking in the bathroom and shower needs to be refreshed. The mattress was too firm for my comfort, although the pillows were excellent. During our...

"Tru Hilton in Lewisville, TX was the worst experience we’ve ever had at a Hilton property. I initially chose not to lv a negative review, but after they falsely charged my cc, I felt it necessary. We requested early check-in/out for our volleyball tournament trip. We were told no charge as Hilton Honors members, only if even more extra time (outside of the ‘free’ extra time) was needed. I contacted the hotel after being charged $25 & told only Gold & Diamond members are not charged, which was...

"Staff was great and very helpful but we got water leaking in the room at 2 in the morning so had to deal with that. Breakfast was disappointing with powdered eggs and something they called bacon so we only ate there once in the 5 days we stayed. I have stayed at other locations and had great experiences so I just hope this location improves."