"We were very excited about our stay here to celebrate our birthday/anniversary. Usually when we do book a trip to celebrate something special, it is acknowledged and we are greeted with some type of room decoration or complimentary champagne. We took the time to notify the hotel prior and were told it would be added to the notes of our booking. Upon arriving we received nothing and to make matters worse it wasn’t even acknowledged. We even opted to upgrade our booking to a swimout on the adults...
"We were very excited about our stay here to celebrate our birthday/anniversary. Usually when we do book a trip to celebrate something special, it is acknowledged and we are greeted with some type of room decoration or complimentary champagne. We took the time to notify the hotel prior and were told it would be added to the notes of our booking. Upon arriving we received nothing and to make matters worse it wasn’t even acknowledged. We even opted to upgrade our booking to a swimout on the adults...
Shaneika