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"The air conditioner was not working and never got fixed"

"The whole hotel smelt of cannabis and smoke. the bedroom was even worse, so bad that I had to leave at 1am as I was struggling to breathe in it. If your asthmatic or dont like the very strong smell of smoke I would avoid at all costs. The bedding stank of smoke and couldnt sleep on the pillows as was so bad"

"Staff are always welcoming and kind. Room was brilliant, clean and comfy. Can’t fault the place. "

"The rooms were clean and the staff was very friendly, especially Lisa, however, there seems to be a disconnect between the hotel an Expedia, please confirm reservation before arrival."

"I had a fantastic stay at the Glass House retreat - the team were amazing! Friendly, supportive, and attentive, they made sure I felt right at home. My room was a treat: clean, bright, and airy, with a fabulous rainforest shower and super comfy bed. And wow, the food! Every dish was delicious, I wanted to take the chef home with me! There were loads of activities to keep me busy, and I left feeling refreshed and recharged."

"parking good - room service good breakfast poor"

"I've been to a place this who offer a similar service but their sauna wasn't as hot and the hot tub wasn't even a real hot tub instead it was a paddling pool that never really got hot enough, but this hot tub at this place was better and more bubbles, also has a cold water type plunge and they give you free snacks and drinks! i would highly recommend to visit!"

"Off the beaten path! Not close to the train station and eating establishments which made it a little challenging. "

"Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the...

"Great location. Modern amenities. Super clean."

"We had a great stay. "

"Great location close to restaurants "

"Stayed a few times… Great staff, clean and "