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"The service was very bad in this Hilton Hotel. I payed all included and I had to pay for food. I will never reserve this Hilton Hotel"

"It was very difficult to reach the front desk or concierge via email. I requested my 4 rooms to be somewhat close to each other. Rooms were not available even after check in time. One of the rooms had a musty smell and there was water leaking from the ac unit. My room was on the end of the hotel where a private party was being held. The music was loud and couldn’t sleep. I called the front desk and they advised the music/dj will end at 11 pm which did. But the crowd kept signing and enjoying...

"This is not an all inclusive resort! You get either 2 or 3 included meals depending on the duration of your stay. You have to personally visit the front desk daily to make dinner reservations, you cannot do it in advance or all at once unless you’re a premium member. They offer a premium option that is needed for literally everything unless you’re okay with no service and rubbing alcohol as alcohol. They serve drinks in poorly washed cups with leftover tajin from the person who last had the cup....

"Y"

"The staff was excellent everyone was wonderful and helpful"

"The location is amazing, but the staff, the bar drinks. The service was not good. Confusion on paying for drinks and confusion on servicing.The pull area for food and drinks was not good"

"Me gustó las condiciones físicas del edificio, su arreglos de la vegetación y la playa. Su habitación muy agradable, noutilice la cocineta ni sus accesorios pero todo estaba en buenas condiciones, utilizables. Solo los precios no de las habitaciones, sino de la tiendita La Palmita sus precios son exageradamente caros."

"Overall experience was great, staff were very nice and helpful, food was good, there was a variety at the buffet. Definitely, family friendly. Only issue- hotel is under construction, the front entrance, it was a bit confusing when we arrived. Staff was very friendly and helpful getting us through the check in process. "

"Buenas instalaciones, pero 1 solo restaurante para comer si no eres socio “no está tan padre”"

"I really like the staff friendliness except the check in staff very unprofessional. Alberto guest service and Eduardo bell hopper were great they should be in the check in service. The pool was under construction and work was being done while guest were in the pool (drilling, welding etc) it took away from trying to relax. The pool was dirty and missing tiles. The garden area was well kept but very unhappy with the pool experience. All waiters were great we got great service from Nacho (pool...

"Muy bonita y acogedora la estancia, la habitación súper limpia y ordenada, el personal súper amable, te ayudaban en todo, las instalaciones de 10. Muy recomendable, indudablemente volveríamos."

"Ya no te dejan accesorios para tu estancia como cremas, pantunflas, pasta y cepillo de dientes "