البحث عن فنادق في كاناغاوا

"No water; no compensation. When we checked in, we were told that our room might not have water and in that case, we should use the public bath 18 floors away. We lost water the last night of our stay and were unable to shower or use the toilet in our room the following morning. The hotel offered no compensation for this extremely inconvenient situation. In addition, the room temperature is controlled by the hotel and guests are unable to adjust the temperature. Our room was too hot at night...

"We had a room with a private bath on the balcony. Our room was very clean and well appointed. My husband and I had separate single beds - not sure if I made a mistake with the booking or if that was standard. The location of the hotel is stunning. The staff were incredibly welcoming and accommodating. There was a shuttle bus from the local train station which we didn’t know until a couple of days before our trip. The included teppinyaki dinner was one of our favourite dinners in our whole time...

"お風呂も空いていてリラックスして入れてよかったです。 朝食も勿論素晴らしいし、夜のダイニングも最高でした。"

"Great location. Near attractions and shopping. Near a smaller train station (less hectic) and a subway station. The staff was wonderful and very responsive. The breakfast buffet was wonderful with many choices. Both Western and Japanese."

"Clean and safe , good location"

"ビュッフェの料理品数も多く、良かったです"

"安くて綺麗なお部屋に泊まれました(^^) ありがとうございました、(^^)"

"部屋が狭い"

"Excelente servicio, mantengan la excelente limpieza. La comida rica, falta estilo más occidental."

"25階に宿泊 素晴らしいホテルです でも、たったひとつだけ シャワーの水圧が弱すぎる… それが無ければ120点ですね❤️"

"施設、サービス等全てが最高でした！"

"Personal onsen experience was the best in my 14 day Japan trip. Outdoor onsen feels like soaking in nature. Very close to Hakone shrine and all most popular spots in area."

"Clean and convenient location and a very good breakfast from Coffee shop."

"フロントの方は丁寧な接客でしたが、清掃スタッフは態度が悪かったです。 エレベーターで乗り合わせても携帯見ていて挨拶なしでした。 客室には前の方のゴミがゴミ箱にそのままでした。"

"We had a disappointing stay overall. It was quite challenging to make a dinner reservation, and unfortunately, we regretted dining there. We were seated near families with young children, so the atmosphere was not as relaxing as we had hoped due to the constant noise and screaming. We would have appreciated being informed in advance that the dining area was very family-oriented so we could have decided whether it suited the experience we were looking for. The food was also quite expensive and...

"Love the location and beautiful grounds. Perfect ryokan to stay in and the food was amazing."

"メニューが豊富で、とても良かったです"

"景色も大変よく多少古いながらも清潔で心地よい一日が過ごせました 研修期間なのか研修生が頑張って対応していらっしゃいましたがただ言わなければいけないセリフをそのまま言うのではなくいつの日かそのセリフが自然と心から言える日が来ることを応援しています 朝食はあのお値段での提供ならばせめてパンは温めて提供してくださるといいなと もし次回機会があっても朝食はお願いしないかな…一度は宿泊してみたいと思っていたホテルでしたので宿泊できてよかったです"

"Exceptional service from staff who went above and beyond. We dined at both the French and sushi restaurants and the food was amazing. Breakfast buffet was also excellent. The onsen was a great experience."

"Lovely stay in a beautiful part of Hakone. The dinner was superb."