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"Great room; gorgeous views and access to the Exec Lounge was fabulous."

"Had an excellent stay at Cross Hotel Kyoto—easily a 5-star experience. The location is hard to beat, right near Kawaramachi and within walking distance to Gion, Nishiki Market, and tons of great খাব and shopping spots. It made exploring Kyoto incredibly convenient. The rooms were modern, clean, and surprisingly spacious for Japan. The bed was super comfortable, and the little details—like the high-quality toiletries and thoughtful layout—made a big difference after long days of walking around the city. Service was top-notch. The staff were friendly, professional, and always willing to help with directions, recommendations, or anything we needed. Check-in and check-out were smooth and quick. The hotel itself has a stylish, relaxed vibe, and everything felt well-maintained and high-end without being over-the-top. Overall, Cross Hotel Kyoto is a perfect mix of comfort, location, and service. I’d definitely stay here again and recommend it to anyone visiting Kyoto."

"Great room, reasonable size, awesome staff and great Breakfast. Would stay here again for sure"

"Great breakfast."

"Excellent! Close to train station. Staff are good."

"Unfortunately I cannot give this property 5 stars as their elevators were abysmal. This has nothing to do with how busy the property was but because of a poorly designed, inefficient system. Waits for the elevators reached 20 minutes at some point, a building with 9 elevators available. Truly terrible."

"Great access to the train. Nice welcome drink. Staff was polite and welcoming. Bed wasn’t as comfortable but was decent. "

"Great location, shopping mall below the hotel and nearby, a block away from airport limousine bus. Hotel room and amenities is great for our needs."

"Clean and accommodating facilities! "