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"Found feces floating in the pool from a toddler and parent who left the pool before us. Reported this to the front desk and lady was rude. Provided solution was “don’t you have a car? Can’t you go to the sister hotel and use their pool?” Was implied I would just walk in swimsuits with my kids on the sidewalk in the rain and 43 degree weather? Then rudely suggested I drive. It was her attitude and mood directed toward me over a situation that was not my fault. Not to mention we were swimming in...

"I didn't know about there changes that even if you get a room that sleeps for 6 ro 8 people you still have to pay for each guest 20.00 after 2 guest. I have a family of 5 got my surprise when I went to check in that I hade to pay extra extra 60 and parking for each day . We stayed for 2 days good thing we had extra money. Took away from doing bowling and other things . I guess it doesn't matter you pay extra for the space you still need to pay more."

"I have stayed at this hotel a few times and really enjoy it. The price, views and staff are all excellent. I usually travel to TC during the fall or spring, not sure if that makes a difference but I will continue to book at this hotel for future travel up north!"

"The room was very clean. The staff was friendly and knowledgeable. Check in and out was smooth. The pool/hot was clean. Not an over powering smell of chlorine. We will return."

"We were welcomed with warm greetings from polite staff. Rooms was clean and comfortable. Had a partial view of the pool and GT Bay. Perfect location for a beautiful sunset too! "

"Hotel was very clean, ac worked well. Beds were a little hard for our liking. Breakfast was ok with, muffins, toast, bagels, make your own waffles, juice & coffee. "

"Staff was 100%. Very friendly and helpful. They had a shuttle that took us downtown and picked us up. Only complaint is the amenities in the bathroom weren’t up to par. Other than that a great place to stay. Would highly recommend"

"Great experience "

"Property overall was good...great bay views, decent breakfast...nice pool/hot tub area...close to everything from shopping to dining...only miss was the bed/bedding. It's time for an upgrade on that ... pillows were awful bes was extra form and bedding was in need of a refresh "

"Could not check in using self checkin link. Called helpline and they could not assist."

"Location excellent but property could use a refresh and some updates. "

"The pool and jacuzzi needs massive cleaning "

"Room was very clean"

"For a budget stay, the bed was comfortable and the front desk staff was incredibly responsive. Wifi was fast, which was a bonus!"

"Only inconvenience was ongoing construction down the rd. Staff was very friendly. "

"Great"

"Very nice view, very friendly staff "

"Staff was nice hotel Was clean pool was nice"

"Clean large room. Great location in downtown Traverse City."