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"Very good staff"

"The hotel is beautiful and modern, but the staff needs training in hospitality and customer service. "

"The staff were super friendly and helpful! They made our stay. Rooms were nice and shuttle was dependable."

"悪くはなく安定してるホテルです。"

"The room was a bit outdated from the advertised picture. There was a lot of dust under the bed, the shower had no door which caused the water to make puddles on the floor. We felt the room was really pricey for how small it was. "

"No tenía buen olor "

"The location of the hotel is great if you want to explore the Hollywood area and universal studio, super convenient. Burbank is also a nice clean neighborhood. I think sometimes the request wasn’t received promptly, e.g. I have to wait for an hour for someone to just take out my trash without other housekeeping services and I have to call them a couple of times. But overall the service was decent. I super recommend the breakfast and the staff there are nice and prompt. "

"Pool Not open. Good strong air con. Staff excellent."

"Clean and very nice rooms and lobby "

"Adequate for just a one night stay for an early flight "

"Comfortable & clean room . Breakfast & cocktail hour on the lounge level were very good"

"Always well worth the extra few dollars to stay here. Its ideally located, fantastic amenities and a fabulous hotel. Never disappoints"

"2日目に清掃が入っておらず残念でしたが、設備はキレイです。"

"A member of the staff, in all likelihood housekeeping, stole personal property from our room. Upon discovery of the missing property, we notified management. An investigation commenced. We are in the process of resolving this matter. However, this experience has clearly colored our opinion and experience of the hotel...."

"It was nice"

"I booked two night and due to flight delays I arrived 845Am. I informed the hotel of the change and yet the check in person thought she was doing be a favor for early check in on my second day. None of it made sense because I pre paid for both nights. Customers don’t need to hear nonsense"

"La habitación limpia y el personal amable "

"For a 4-5 star hotel, it was disappointing that to see the lack of amenities in the bathroom. Only a small tube of moisturiser provided, not even a shower cap. Yes, shampoo and body wash in the bath. The air conditioning in our room didn’t cool the room and issue wasn’t resolved until Day 2 of a 3 day stay. The WiFi didn’t work in the room for our entire stay, even after complaining about it. We had left our luggage with the Bell Captain on check-out and had to wait 30mins when returned a couple...

"One-night stay was wonderful. The Embarkment tour is a must to really appreciate the Queen Mary. Afterward, exploration on your own is encouraged and few nooks are off-limits -- very refreshing! "

"Nice hotel, right next door to universal studios. Quiet. "