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"Staffs are friendly but not very helpful"

"Great experience"

"Boring resort but good food. Drinks very watered down"

"Absolutely beautiful!"

"My wife and I have been going to Cancun for 30 years now. In those 30 years, This was the first time at the Riu Palace Kukulkan. I can honestly say my wife and I were shocked. Everything about the resort, the property itself, air conditioned facilities, amenities, the food and drinks were all superior to what we’ve been used to. We will definitely be going back and definitely taking friends and family with us. Highly suggest the Riu Palace Kukulkan - Adults Only - All Inclusive."

"Staff was friendly and accompanied, plenty of activities and the food was great!"

"Muy linda la vista al mar"

"The resort itself is beautiful, but unfortunately the service did not meet the expectations of a five-star all-inclusive property. We experienced several service issues throughout our stay. Room service on our first night arrived more than two hours late after we had already canceled the order, waking us at nearly 2:00 a.m. Housekeeping also removed our bathrobes while we were still checked in without any explanation. Our dinner at Encanto was disappointing due to an unprofessional server who...

"Staff was Very friendly."

"My first time at Moon Palace after staying in other hotels in the Zona Hotelera. Other for the beach not being swimmable, everything about this hotel was amazing: the service, the staff, amenities, food. Everything also very clean and organized."

"Breathless soul was a great adults only resort. The staff were so attentive and helpful, I never was left waiting or needing anything. Room service was alittle slow and it sucked that there was really only one spot to go to for lunch since dinner spots didn’t open until 6. However, rooms were beautiful, beach access was beautiful, food was amazing, and spa was soooooooo relaxing"

"This place was a MAJOR disappointment. 1) The SMELL. It just smelled BAD. I thought initially it was all the seaweed, but one day I walked out far past my bungalow, and the water became much clearer. Near the bungalow, it just looked, funky, and SMELLED. I discovered upon returning home, that the expansion of large hotels has put a strain on the sewer system. I searched DuckDuckGo for: "Playa De Carmen sewage issues", and this was the result: "Playa del Carmen faces significant sewage issues...

"Family friendly, kids really enjoyed the vacation."

"今回、新婚旅行で夫婦で宿泊させていただきましたがこれほどにホスピタリティ溢れるホテルは初めてで大満足でした。また、私たちは日本人でホテルに日本人コンシェルジュのワカワダ・ユキさんがいらっしゃったことも本当に心強く、ホテルを満喫できた理由の一つです。本当に親身に対応してくださいました。また必ず夫婦で宿泊に来ようと思います！"

"Todo muy bien súper recomendable"

"Our stay was absolutely wonderful! Everything was perfect from the moment we arrived until we checked out. The hotel was beautiful, clean, and the staff made us feel truly welcome. A special thank you to our waiters, Jaime and Saturnino, who provided exceptional service throughout our stay. They were friendly, attentive, and always made sure we had everything we needed. Their professionalism and kindness made our experience even more memorable. We had an amazing time and would definitely stay...

"lovely staff, it above my expectations , we enjoyed our stay"

"The food was horrible. The staff were rude. It seems they all hate working there. Didn’t get the room I paid for. The toilet flushes with pungent smell of sulfur."

"Staff were super friendly. Rooms were cleaned daily including mopping. There were a lot of fun activities to do."