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"Room was clean but surprised no water. Distinct lack of water available on site However the hotel was lovely and well kept"

"Thoughtful, friendly receptionists, cheerful serving staff, room had a beautiful view and was clean. No complaints other than old cobwebs in the swimming pool windows and pool was crowded and noisy due to kids swimming lessons, which cut the useable area of pool to half"

"Played a round of golf, unintentionally with an employee who helped to make it a memorable day. Staff can't do enough to help you."

"The hotel is situated in beautiful surroundings and we were lucky to be given a stone cottage apartment with outside decking overlooking the pond and grounds. Beautiful! The staff were all very pleasant but overstretched and and quite stressed at times. Breakfast was good but didn't run smoothly. The restaurant food and service was very good.The pool and spa were really lovely and the gym looked amazing. Don't rely on trying to get a taxi anywhere. Our main reason for staying here was to visit...

"The hotel is modern, the room is properly laid out and spacious, beds are comfy, bathroom/shower area is awesome, love the towel warmer. The location is accessible and near to bus and train station, During night time, the areas around the hotel is well lit. and most importantly, Staffs are friendly and helpful."

"Comfy"

"Staff were amazing, room was lovely, pool and facilities were better than expected we will definetly stay again"

"Basic room, did the job. Good shower pressure, enough parking. Cheap, cheerful, did exactly what I needed."

"Very comfortable clean room."

"Clean rooms, easy access to local NCP car park, train station, and breakfast. Just right for a concert in Cardiff! Everything as described."

"The room was very clean and spacious, temperature perfect. Food amazing, staff very friendly and welcoming."

"Very helpful receptionist and bar staff Tired room but fine for one night Beautiful setting"

"A good and cost-effective service station hotel. Ask for a room to the rear for more quiet! McDonald’s, Leon, Costa, TG Jones and a breakfast place(Chozen after 11am) mean there are plenty of good, quick eating options too. The room was clean and spacious, if a little dated in places, and served us just fine for an overnight stay for a night out in Newport."

"Strikingly looking hotel. Unfortunately on entering reception, we were greeted with a dirty carpet, which carries on into the bar area with lots of stains. Our room was up 2 flights of stairs, which I wasn't aware of when I booked. Therefore, in this heatwave, the room was an oven. There was a desk fan - 'thank goodness'. Pleased with the room, the layout and amenities. Curtains need seeing to, useless and need blackouts! All the staff were pleasant and hard working. Did not expect a buffet...

"Shame the restaurant was closed but the pizza filled a hole. Room excellent, staff welcoming and polite and a well stocked bar. "

"A very pleasant surprise as a solo guest. Needed an overnight stay for an event in Abergavenny, went with no expectations, just needed a comfortable, clean place and that's what I got. Yes the place needs a bit of tidying up, decorating, updating of furniture but that doesn't bother me as long as everything works for it's purpose which it did. I booked a room at the back with a balcony overlooking the river and the view was wow! On the hottest Bank Holiday for years, I left the French doors...

"Everything was nice"

"Clean rooms but small "

"Another lovely stay! I had requested 3 or 8 as I stay here often. No one got back to me and on arrival I was booked in 21. The guy on reception quickly changed it for me. Helpful as always. 👍"