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"Rather rin down rooms in back quarters"

"The Highland Hotel was very nice. As mentioned by others, it's in need of some love: new curtains, new bedding. However, that didn't change our experience. The restaurants were all nice and had much better food than their individual reviews suggested. The staff was incredibly kind and helpful. The rooms don't come with refrigerators but they offer to store anything you need in their main fridge. Our daughter loved the pool and the playground."

"Been to this hotel before, depending and enjoyed it, this time not as much, it's looking more tired. Old for me is fine as it gives character but there were some things that don't even meet a basic standard. Food and staff in the restaurant area were pleasant, not so much the reception staff who l feel we're unhelpful, inefficient doing their job. I had to move my room, l complained about not getting an answer on the phone to make a direct booking which is what they encourage, l e mailed...

"Slightly dated hotel and rooms. The pool area with slides was the highlight of our trip. The price of the breakfast at £25 pp seemed stiff for the quality of the food."

"Building is in disarray, with things left all over the place. No one was at the front desk. Towels were not changed and our room was not refreshed for our second night. I planned to use my credit card but was told the machine wasn’t working and I had to pay cash, but wasn’t given a receipt. (I was finally emailed a receipt a day later, after I insisted on one.) I never did received the change from my cash payment. It was all quite strange."

"Breakfast was fantastic, lots of choice, freshly made to order. We didn't use the restaurant, therefore couldn't comment but it looked busy each evening.Rooms were spacious and very clean"

"Great stay. Perfect location and lots of nice touches in the room."

"My wife and I had a great stay at Craigallachie Hotel. On the day of check-in, Alfie was very helpful. Tom at the Quaich bar was excellent with this recommendations of single malt. We had a very comfortable stay."

"Great location. Some of the facilities are a bit outdated and could do with refurbishing. Accommodation was great just what we needed."

"What a great place to stay in Nairn. Central to golf course and main shops, Big clean spacious room with a large bed, couch and all essentials. Big bathroom including a bathtub. Nice outlook outside. Superb hosts who cooked a great breakfast. Really enjoyed our time there"

"Room is tilting to one side and the bed is crammed into a space where you can hardly get in or out of."

"We absolutely loved our stay at the Mansion House. It is within walking distance of all the sites in Elgin plus has very accessible parking. The surrounding walks and neighboring river made me feel like a character in a Jane Austin novel. Iona, Billy and all the staff made us feel like family. We even learned how to play snooker. Breakfast couldn’t have been better or more convenient. Will definitely try to return every time we go to Scotland!!!"

"Super clean, cozy, and overall a 10/10 - Would come back any time"

"Excellent"

"😊"

"L’hôtel est en décrépitude.. la chambre était dans un piteux état et sale en plus. Je ne recommanderai pas cet hôtel"

"Needs to be shown better on the listing that the inn is un manned with no bar or food service. Had a small issue that was very quickly sorted out. Most likely will use again."

"Nice place, no complaints, didnt hang around the hotel much but was a nice place to come back to and sleep at the end of the day."

"The staff were amazing! They went above and beyond to make us feel at home at every step. Facilities were a little less "family friendly" than a more modern hotel but we still really enjoyed our time with our toddler!"