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"The property was absolutely beautiful and well kept, the staff were so friendly, the restaurants were delicious. We will be back"

"The stay was comfortable, as expected. Brian at the front desk was very helpful and assisted me in reserving the best room. However, housekeeping needs to be a little more vigilant. Some of the dishes were not properly cleaned and had been left dirty inside the dishwasher. Additionally, someone had cut a plastic bottle and left it inside the dressing cabinet in my son’s room, which unfortunately went unnoticed by housekeeping. Overall, we loved our stay. The property is beautiful, and we...

"The resort is in a great location, bed was very comfortable! Be prepared to travel for meals. There is no restaurant on site other then buffet breakfast. We did not have the breakfast there."

"none"

"New hotel in a very convenient location. Clean, comfortable rooms, very nice breakfast and friendly staff."

"Great stay at Touchstone. Beautiful fall colours and amazing view of the lake from our room and from the pool."

"The room was dirty; it hadn't been cleaned. Also, the description didn't match reality."

"I wanted to enjoy our stay here but unfortunately the lack of customer service had a dramatic impact on our stay. We were excited to use the hot tub (myself and my two children). No one was outside so I figured it would be a good time to go down so the kids didn’t bug anyone. The hot tub was at 78 degrees. It was freezing. So we left and went back home to the room. I called the staff about 15 times with no answer to turn up the hot tub. We left the lid open in the hopes we would be back down...

"Breakfast room was not properly attended to"

"This is the second time staying at this location and my family absolutely loved our mini vocation. We cooked meals, enjoyed peace and quiet of the lake. We are planning our stay for next yr for sure. The staff were so pleasant to talk to and met any of requests and answered any of questions with a friendly smile. I can't wait for our next stay at the Pinedale Inn."