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"Everything was great, only downside was I got a balcony room with a view specifically only to find out that they lock the balconies shut during the winter so you cannot use them."

"Dear Hotel Manager, I hope you are well. I am writing to follow up regarding a lost item from my recent stay at your hotel. I checked in on March 7 and checked out on March 8. Unfortunately, I realized that I may have accidentally left my wedding ring on the left bedside table, in front of the clock, in the room. I called the hotel on Monday to report the situation and to check if the housekeeping team might have found it. However, I have not yet received any response, so I am writing to kindly follow up. I understand that it is my responsibility to take care of my personal belongings, and I sincerely apologize for any inconvenience caused. The ring has great sentimental value to me, so I would be very grateful if you could kindly check with the housekeeping team and let me know if it has been found. Thank you very much for your time and assistance. I truly appreciate any help you can provide and look forward to hearing from you."

"I wish the TV was working better, to unwind from a long trip. "

"The hot tub was being repaired and was not available for us to use."

"The hotel is two minutes from Hwy11 and one minute from major stores. The downtown of Bracebridge is a short ride down the road. Tru hotel is a beautiful new modern hotel with all the amenities such as a pool, gym, conference room. The staff is extremely friendly and helpful. The rooms are modern and kept very clean. Best hotel we've stayed in for a long time."

"The included breakfast was amazing! Lots of choices! The staff were very attentive and friendly! The hotel was clean and smelt awesome! I would definitely stay here again!"

"Room was clean and fully stocked. Winter activities did not live up to expectations. Equipment available (snowshoes) but no where to use it. No trails or even suggestions of where we could go to snowshoe. Snow and ice removal could have been improved. Limited parking due to snow. Ice buildup on road to our building and on stairs to our room was very dangerous!"

"Not bad needs to be cleaner, staff good "

"Great for what it is. If you need a place to sleep that is well thought through and hassle free, it’s a good call. "