Find all hotels by Shell Management in Port Severn

"Room had an overpowering bad odor and request to change rooms was denied (fully booked location). Staff offered full refund for room, doing their best to make good of a bad experience. "

"Room was spacious. We only stayed one night while travelling through the area. We were disappointed that the hot tub was closed for maintenance and this was not indicated on the website."

"The breakfast was very underwhelming, but everything else was amazing."

"Fruit choices were few, sausages were slightly dry and hard, muffins seem to have shrunk in size. Not sure why we were placed in a room as far away from the front as we were. Staff was responsive a nd friendly."

"The lake view was great."

"I am a handicapped woman and need assistance to walk. There was no elevator and it was not mentioned in the website. It was with great difficulty for me to navigate the stairs both going up and down. My husband just had surgery too and had to carry the luggage up to the second floor with a lot of difficulty. The room was clean. The breakfast was sufficient. The person who checked us in on May 9th around 4 p.m. was not very friendly or helpful."

"EXCEPTIONAL stay at the Fairfield Orillia!! This hotel is SPOTLESS - I am a germaphobe - I felt TOTALLY safe here!! I said to Matthew at the checkout desk that there is not one thing they could possibly improve on!! Super lovely staff - shouts out to Matthew and to the lady who checked us in - both were sooooo friendly and made me feel that they valued our business. And to both Melody and Crystal in the Breakfast Room - both super sweet - they work sooooo hard - excellent food choices - spotlessly clean - these two women really start your day with a smile!! Housekeeping is excellent - every single detail in our room was perfection!! We really really appreciated everyone’s obvious efforts - made our stay just sooooo lovely!! This hotel is squeaky clean from lobby to pool to elevators to breakfast room to guest rooms - clear that this Fairfield Inn works as one big EXTREMELY WELL-FUNCTIONING TEAM - and we the guests are the beneficiaries!! Bravo Team Fairfield!! Stop INN for the WIN!! 🏅"

"Clean rooms, nice staff, good breakfast selections."

"So many difficulties at check-in, had to cancel and re process them like 3 times m, had kids who got impatient, was over charged, then had to call Expedia to sort that out. No tissues in the room, our key cards stopped working 3 times and then clearly was locked out of room, once with the dogs and the kids early in the morning in our jammies, the other time was wet from the pool with kids who had to Pooh, and then another time we had our conpeltle hands full trying to leave with food and everything sorry it was a bit annoying."