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"Great stay with Family"

"The hotel is very nice and well-maintained. The location is about 30 minutes from the downtown tourist zone, and taking a taxi is about 25 US dollars each way. The food from the main restaurant is fine but nothing memorable, and it's American-based. We stayed at a junior suite without an ocean view. The biggest problem is that it is just above the main theater, so the noise from the shows is very loud inside the room. We experienced several minor issues with the room, but they were resolved the...

"The food and staff were sub par. The pools were dirty and not well maintained."

"Nice property, beautiful area, tasty food, great staff. But the matresses in our room were dirty."

"Nice"

"Todo excelente"

"Sorry, but the food was bland"

"I had a wonderful stay at this hotel. The property was clean, comfortable, and well-maintained, but what truly made the experience exceptional was the staff. Every team member I encountered was incredibly friendly, professional, and eager to help. They went above and beyond to ensure my stay was enjoyable and stress-free. Their warm hospitality made me feel genuinely welcome from check-in to check-out. I would highly recommend this hotel to anyone looking for excellent service and a pleasant...

"Great time right in front of a fun wave!"

"The room was clean staff was friendly the resort is beautiful"

"Muy buena la comida en el hotel"

"Nuestra estancia fue demasiado agradable! Fuimos con nuestro perrito y fue super bien recibido, todo el personal muy atento con el y con nosotros. En definitiva regresamos a este hotel. La comida excelente, las instalaciones muy agradables, la atención de 10! La habitación hermosa! Muy agradecidos con todos :)"

"Upon arrival they took about 15 mins just to check me in, when there were about 7 staff members standing behind the counters not helping anyone else. Once I was helped they rain a bell and said someone else will finish the check in to give me more information. That person was not available so they finished my check in without completely giving me all the information about the hotel. There were no staff walking around pool or beach area offering drinks or food as other hotels offer. Pool bar...

"Muy buen servicio atención gastronomía y recreación no repetiría sin duda"

"Horrible customer service; when asked for help or services employees would roll their eyes or reply with a bad attitude. Also employee expected tips for everything even during bad service. AC was not working properly we had to moved 3 times; They put us in a room knowing that the AC was not working properly; it was making loud sounds, at 3 am the AC was releasing burnt rubber fumes. Called the front desk to tell them our situation and they said, “it’s probably nail polish”. They sent a machanic...

"La atención desde que llegas hasta que debes salir es simplemente espectacular!!!! Las imágenes que ves en la reserva no muestran lo hermoso que es el hotel y sus habitaciones… la pasamos genial"

"awesome"

"Excelente hotel para disfrutarlo con tu pareja Todos los detalles bien cuidados"

"Todo excelente, el único comentario es que habían algunos espacios en la habitación que necesitaban mantenimiento (suelo, techo, puertas corredizas)."

"FUE UNA GRAN EXPERIENCIA, HOSPEDARNOS EN ESTAS INSTALACIONES, EL PERSONAL SIEMPRE AL PENDIENTE DE ALGUNA NECESIDAD, LOS ALIMENTOS FRESCOS, CON BUEN SABOR, EN LA CANTIDAD QUE QUEDES SATISFECHO, LA LIMPIEZA MUY BUENA, PODRÍA RECOMENDARLO AMOLIAMENTE."