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"The room was adequate for a short stay, but there were several things that could be improved. The bathroom needed attention, as the toilet felt loose and moved when used. While it was nice that laundry facilities were available on-site, guests need to bring quarters to use them. I also wish there had been an outdoor area or designated space to air-dry clothes, but that was not available. The room appeared to be vacuumed, but the carpet felt old and not particularly clean, making me wonder how...

"Amazing hotel!"

"It wonderful to be out on balcony! And go to beach as we like. The Sea Ranch Hotel is the only beach hotel my family has ever stayed in. Everything was great! Our first stay there was 17 years ago. Thank you"

"Ok"

"I liked that it was close to the hospital where my mother was getting surgery. I liked that the hotel had an eating option. The price to eat and drink was rather high but I liked that it was on site. The room was okay but definitely not as clean as I'd like it. Some updating is needed. But i needed it for sleep so it was okay."

"The location is perfect, but the resort price is higher than the amenities and services offered at the property."

"Lovely staff, good location and reasonable enough price — a few minor issues that seem like they’d be easy and cheap to fix (the secondary lock on the door was snapped off, no iron or ironing board in the room, no full length mirror)."

"I wanna begin this review by saying that GWL Concord would probably be a really nice property for families with children, as long as the adults are OK with slumming it a little bit, every child we saw there was having an incredible time. 1. Information- we called a few times leading up to our stay to confirm, property details and policy. When we arrived, we were informed that all of that was incorrect and the phone team is often wrong, but we made all of our travel plans around that team...

"food choices and ordering process could be improved"

"Clean room, friendly staff, nice atmosphere "

"Rooms were not ready until later in the day. Pics are a little nicer than actual state of property. Closer to ocean than pics make it seem. Freezer was iced over. Little errors like that. Wifi slow. They grouped everyone in one area in an empty hotel. AC fan was only on or off. Not auto. TV was good, but, no HBO etc."

"When we checked in the customer service asked excessive unnecessary personal questions of my guest and myself. Never had such foolishness before in my life of traveling. Our phone services were out the window and could only make calls if their Wi-Fi allowed us to do so. Horrible experience for the weekend. The elevator went out and we had to take the stairs. The washcloths were soiled and we had to ask for more. We had to get the desk clerk to turn the television because the remote did not...

"The towels in the pool area were sometimes not stocked."

"Great place!"

"Great experience!"

"Everything was good, should have gold carts available to rent"

"The staff is friendly, knowledgeable, and helpful. We loved everything about the hotel. This is the only hotel I'll book when we come to Charlotte, NC. 😊❤️"

"This hotel was very clean and a perfect location- right on the beach. They had bicycles and beach chairs that we were able to check out for the day at no charge. The only cons were the lady that checked us in was a little on the rude side at first but she got friendlier as time went by. The remote to the tv did not work but we did not spend too much time in the room so that was not a big deal but overall it was a fantastic place and I would stay there again."

"Staff 5 star and so helpful . Needed extra pillows was brought to room quickly . Asked for coffee and was made promptly , and so good ! If in area again I certainly would stay again Room could use extra mirror perhaps in front of desk as it's difficult to get ready to go out when only one to use ."

"Breakfast area was well staffed and maintained. Ramp up to the beach access was a big plus. It might be nice to add a connection from the pool area across to the beach access."