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"Food good staff good"

"Location is spot on but it’s a tired hotel and our room needed a little TLC, the door handle on the Juliet balcony was broken. The room however was clean and tidy and our room had tea and coffee etc but no water provided. Overall we had a pleasant stay and would stay again if up in that area"

"Lovely hotel, staff are very friendly and helpful. The room was exceptionally clean. Hairdryer and ironing board were available. coffee station with biscuits coffee and different teas. The hotel is very well placed."

"This was the noisiest hotel I’ve ever stayed in. Both externally and internally from other guests. I was on the 9th floor and it was horrendous so I dread to think how noisy it must’ve been in the lower floors. The bed is very soft and it hadn’t been cleaned properly in the mini fridge was someone’s old reusable water bottle. I do not recommend if you want a decent nights sleep. The only positive was the location"

"The hotel was nice on the outside, but inside was a little dated, especially the rooms. Breakfast was good."

"We got such a friendly and helpful welcome when we arrived, and the room with bridge view was fabulous. Highly recommended- so much so we booked in for a second night. Will definitely return when we are around the Newcastle area again."

"Great staff, excellent service, quiet and well appointed"

"The property is in a lovely setting and as the sun was shining we enjoyed an evening glass of wine on the patio looking over the gardens and tipi. The restaurant, public areas and the bedrooms were all pristine and food of a great standard, when in the area we would definitely stay again."

"Nice clean and new"

"My problem is probably mostly with Expedia. I didn't tick the box saying that I wanted a pet-friendly hotel, but the staff informed me after arrival that all their rooms were of that nature, and they didn't respond to a request via the Expedia website for a pet-free room prior to my setting off. It was clear efforts were made to minimise the effect of their policy on cleanliness but nevertheless it wasn't what I'd have chosen, if clearly informed."

"Room was clean and the shower was good. Bed was comfortable. Staff however let the place down terribly. I stood in a queue waiting at reception to check in for over 15 minutes, only for a man to push in front of me and get beckoned forward by the staff. When I objected I was ignored. I walked away to calm down and have a look around the lobby only to get “can I help you pal?” From a staff member, who then told me to “get back to the desk then” when I explained. I walked out the following...

"It looked on the surface a lovely hotel. Sadly when up close, the rooms were not finished off properly, seals around doors, bathroom, floor, pieces of wood instead of door stops. Bulding rubble in the decked beer garden. The good bones are there but needs finished properly and cleaned regularly, a lot of dust. Need more staff. It could be lovely with a bit if TLC"

"I love this hotel but on this occasion I have been left very disappointed with the facilities as a resident at !0 30 pm I would expect to be able to enjoy a drink in the bar before going to bed but at 10 25 when I got to the bar it was closed not only my self but five fellow residents were also gutted that bar was closed thankfully the Comet a few doors away was still open for our patronage. Once in my room I found that the TV had no signal how basic a failure is this I regret not using the...

"Extremely comfortable and relaxing with an unbeatable location opposite train station"

"Nice room. Good breakfast. Food in bar in evening also good and reasonably priced. Very big queue to check in due to coach parties arriving. No strategy for dealing with customers not on the coach and we had to queue for 15 minutes with no apology. Have to pay for pool and towels."