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"Everything was great but wasn’t impressed with the threadbare carpet in room 452! It let the hotel down. "

"Lovely stay. Staff were super helpful and friendly. Really convenient for The Royal Concert Hall for someone with limited mobility. Whole hotel is a little tired, but was clean and facilities were excellent. The bathroom in the room was well proportioned but the toilet was situated under a grab rail which made it virtually inaccessible for a larger person, sitting sideways was the only option. The restaurant was lovely, but was under staffed, there only appeared to be one (lovely, helpful)...

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"Breakfast as expected"

"Staff are very polite & helpful"

"The plug in the sink in our bathroom could not be fixed as reception called us at 10pm asking if we wanted to swap rooms! We were in bed! And no hot water the next morning throughout the whole hotel"

"All round excellent services, room was clean, neat and spacious"

"The best location for walking around town"

"Super location for Football nearby, comfy rooms and a lush breakfast"

"Friendly helpful staff. Free parking. Quiet room. Good night sleep and delicious breakfast buffet. "

"Breakfast was delicious, room was clean and comfortable spa was good shame sauna was out of order "

"Two minute walk to Theatre Royal, five minutes to town centre. Hotel has been refurbished to a high standard, only small thing to add, no extractor fan in bathroom everything gets soaked."

"The bed though clean on top was less than clean under the mattress topper , the bath room had empty bottles of shower gel and stains in the loo "

"Standard rooms are old and need updating, not worth the money"

"Breakfast was good."

"Fantastic staff and room was great. We have a dog and they love him. Which we love. "

"Great location and spacious room."