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"Clean room staff very helpful "

"Awesome stay! Breakfast could be a bit better."

"Gabriel at the 1st floor restaurant was a great server. This hotel is closer to Terminal 3, just cross the parking lot from the 2nd floor. It is a 10 to 15 minute walk to Terminal 3."

"朝食は美味しいが野菜が有ればより良かった。"

"Our room was pretty clean. Small but clean. The size didn’t really matter to us because we were out exploring most of the days. The meal deal for dinner and breakfast is a pretty good deal with lots of options at their breakfast. However, our second to last night at the hotel we ended up with a clogged toilet. I tried to call reception and nobody answered. I went to the desk and was given an email address and phone number for customer relations. I emailed them and the automatic response that I...

"Stay experience was excellent as we waited for our 6am flight from Heathrow Terminal 2. View from window of landing planes was amazing."

"Great hotel option for early morning flights... be mindful the hotel is at one end of Terminal 3 and the checkin for departing flights is on the other side of the terminal. Also, we found the carpet an impediment to moving our rolling luggage easily. Rooms are small so a bit pricey for what you get but worked for our needs. "

"N/A"

"Pretty far from airport. Uber is £15 if you are lucky but more like £30 - the hotel didn’t tell us accurately where to get the bus from. "

"Pleasant and helpful staff. Beautiful property with well appointed, clean rooms. Convenient to Richmond station. Fantastic breakfast."

"السعار ممتاز ولاكن الاستقبال في فتره الصباح غير متعاون"

"It's ok, but bath didn't have hot water, and the pool had kids lessons that we weren't told about. Pool changing rooms weren't great. "

"Safe broken, fridge overheating, pillows way too soft, bath towels very dry on the skin"

"We paid 27 pounds for a cab from the airport to the hotel. Later found that Hatton cross station is a 5 min walk away on a sidewalk and brings you to the airport or from for free with a tap credit/debit card (use going in and leaving). Took metro to Piccadilly for a bus tour. The dining experience was good. As I’m lactose intolerant the waiter double checked ingredients and was super nice about it. Breakfast was more than sufficient. Nice staff. Some groceries available across the metro station...

"Great staff, great location, great restaurant."

"Due to refurbishment there were insufficient tables to have breakfast for my arrival time. Poor."

"Fab boutique hotel on the edge of Richmond. Great suites, fab facilities, a great bar and a hearty breakfast. "

"The spa with the sauna and steam room with the jacuzzi outside was very relaxing "