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"The Kigali Serena was perfection!!! The staff and principles were friendly and went above and beyond to make my stay the best possible"

"We had an unexpected extension to our visit to Kigali and this was the perfect place to stay. We chose an executive room and found we could use the business lounge with that level of room. There the staff were very friendly and the food just right for a place to hang out and re-plan the next part of our journey."

"Good views, fairly good rooms, Good breakfast "

"Excellent service."

"Awesome staff, this was only a one-night extension of my original 5-night stay."

"Sdb pratique Chambres ok Personnel serviable Petit déjeuner ok La moquette est très sale Le service de blanchisserie beaucoup trop cher pour le service rendu (il était sans frais en janvier 2026!)"

"The property had beautiful settings; the pool was nice and the dining are was very charming."

"No breakfasts included very poor service check-in was impossible via QR code "

"Staff is very polite and professional. Breakfast is "

"We enjoyed our two nights pre-Christmas !! "

"the staff was amazing and the hotel is top notch"

"Clean room,"

"An outstanding place with exceptional comfort and professionalism. Everything was perfectly organized, and the atmosphere made me feel truly welcome. I will definitely return and highly recommend it to anyone seeking quality and peace.""

"Perfect place and rental stuff"

"Room was good although well worn. The staff were friendly but not great English. Breakfast was ok, but somewhat poor quality. One example: I needed ice for a sprain and it took 10 hours to get any. Overpriced for the quality."

"Very nice place for solo traveller and for family trips"

"Had a splendid time over there. Staff were helpful and courteous. Serene environment."