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"We loved our stay. The pool, sauna, and steam rooms are superb. The staff is incredibly warm and helpful. Our only confusion was how to notify about having the room refreshed/done up. There is a door knob hanger that says “Please refresh our room” on one side and on the other, a notification if you need assistance because you are disabled. Our understanding of this was that if you do not put out that notice that the room doesn’t get done up, and we were fine with that. Yet our room was cleaned....

"Amazing staff! Small rooms, but cozy and pleasant (and with a/c! Which was sorely needed this summer during that heat wave)"

"Breakfast was amazing and rooms very clean and spacious. Would stay here again in a heart beat!"

"Ok, so this is one of the cheapest hotels in or around Bath. It’s clean and the breakfast is fine for the price. I have seen some reviewers complain about the variety but seriously what do you expect at this price. Our room was ok but very very warm. Location is great and with a bit of investment could be upgraded a few levels but then again so would the price. Uber was approximately £10 to Bath City Centre. Parking is £10 but again far cheaper than in Bath city. You get what you pay for and it...

"Good central location"

"Room was good, AC was great! Building is very interesting, staff are top class professional and the spa area is fantastic."

"Don't go there! Booked a room at The Savoy but was marched five doors down to a slum formerly called The Birchfield (name now covered up with sticky tape). TV hanging off the wall, curtains falling away, disgusting bathroom. One to avoid."

"Nice hotel, excellent staff, good location. Slept well. Oh and a GREAT breakfast."

"The rooms are gorgeous and beds are super comfortable."

"The castle was a great experience from start to finish. Highly recommend staying there."

"Fantastic staff, superb location and well equipped, if surprisingly dated rooms (by Marriott standards). Excellent, varied breakfast and good facilities. Marked down because the air conditioning in the rooms was nowhere near cool enough during a heatwave and because the food served for lunch/dinner was truly awful, embarrassingly so. I tried two separate dishes, the first was completely inedible and the second was, at best, cheap pub fare for an unjustifiable premium."

"Hotel was fantastic. However breakfast was very mediocre at best and not worth the money - poorly cooked and not topped up. Seen more colour on a white wall than the sausages had. Also bar staff in the evening need to cheer up. Seemed like they was doing us a big favour by serving us…"

"A simple check in and out, during an exciting World Cup time. All was great, no worries./"

"Todo excelente"

"Have stayed here before. Great to have accessible parking near the hotel on arrival. Staff really attentive and helpful at all times. Delicious breakfast with lots of choices. Handy bus stop into the centre of town so taxis not needed. Always an enjoyable stay."

"Eat at the hotel well worth the money! Our only issue was the fan in the bathroom didn't work!"

"It was not a five-star experience and maybe a two-star experience at best. But, they had air conditioning during the heat, which did smell moldy. This place needs maintenance. But I do believe one day thirty years ago it was a five-star hotel."

"Great room and hotel Staff friendly and helpful"

"We enjoyed our stay here. The staff was very friendly and the rooms were as shown. Comfy beds. Also a nice location."

"Ruime kamer, erg stil, handig dat de parking in de buurt is."