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"Everything was great"

"The carpet in the room was wet by the entry dor and there was a terrible smell of mold. We let the front desk know and because was late they told us that they were going to give us another room. That never happened. The day after they you'd us that a stuff member was g owing to bring a fan to dry the carpet never happened. At the third day of complaining a cleaning lady showed up and spyed some air refresher but it makes worse. When we checkout we let the property know about all the disconfort...

"Todo estaba muy limpio"

"Loud AC that turns off and on all night"

"Location was great. The hotel is a little dated but the rooms were fine. The wood floor vs carpet does make it feel cleaner. I had an ocean view, not ocean front. It was nice to see the ocean from the balcony but I couldn't hear the waves. It was loud because of the air conditioning units outside of the building and noices from the adjacent hotel and cars, etc... I would splurge for ocean front next time. The on-sight restaurant, Salt & Lime, was very good. There was coffee in the gift shop for...

"Everything was great except the mattress the definitely need replaced"

"Beautiful view of the beach, road and side ground from the Delux room and even able to view somewhat of sunrise. Room was clean, however not sound proof and able to hear the noise. Staff is great and helpful for all our needs."

"Great location and friendly staff."

"The whole trip was a nightmare. Arrived to get faked out with pics of another room. The elevators were out. We walked all our belongings trip by trip to our room with the heat index high. There were no bell hops either!! Top the cake with a fire alarm falsely going off 3am in morning and told to exit the building which was in the rain!! The last thing told was ' ingnore it now because the system is faulty???!!! There was not just one thing wrong, pools closed for unknown reasons at all times of...

"Staff was great!! Room was clean, although shower bottles not filled and not enough dish soap. Also, a cooking skillet would have been great. But was a great time and lovely place!"

"Property on the beach! Staff was courteous and very helpful. We would come back!"

"I’ve stayed at this hotel before and had a wonderful experience, which is why I was especially disappointed with our most recent stay. Our issues actually started at check-in. Check-in time was 4:00 PM, and when I arrived at the front desk at 4, I was told that our unit was not ready and that I would be called when it was ready. I was traveling with all of our luggage, my children, and my elderly grandparents, we waited in the lobby for approximately 40 minutes. During that time, I never...