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"Very good"

"Food room staff was excellent but think outside needs painting"

"While the Hotel is in a super location it is in need of updating. There was no drawers in the room to put clothes in and room157 had water dripping from a light fitting in the bathroom. This has obviously happened for some time as there was staining on that part of the ceiling. I reported this to reception as we checked out. There was no lu brush and we had to ask for another toilet roll as only one half used was provided. The food was average. Not somewhere we would stay again"

"Our room on the second floor was clean and had blinds to keep out the light at night. It was adequate but, no doubt to keep in style with being the oldest hotel in Great Britain, it wishes to retain an oldie worldie charm so the decor may appear outdated. Our bathroom could do with a revamp as the toilet seat was loose and one of the shower heads was leaking and wouldn't stay in position. Breakfast was the 'help yourself style' and there was sufficient choice. However, the breakfast room seemed...

"Rio was very old. Moved out of first room. Loud generator outside window and wood round lock was broken as if door had been forced. Staff helpful and changed room but had a single bed and mattress was about a foot higher on one side than the other. Not a good night sleep. Was surprised how old rooms were."

"Great stay, spa was great, but be aware which package you choose"

"We were instantly made to feel welcome when checking in, everything was explained to us regarding the facilities the dining arrangements and the bars. Very friendly and polite staff too. Would definitely stay again and highly recommend."

"Room wq very spacious. Sauna was great."

"Staff were very helpful booking us a taxi to the station"

"You have to go looking for staff, reception desk and bar, all good when you find them. More light in the rooms is needed, controlled by the main switch, over the dresser and the main floor area."

"Very nice room with great option for a sofa bed. Good menu at the restaurant, and extremely helpful staff. Very clean facilities. A very lovely place to stay."

"Lovely hotel. Stayed with my wife for her birthday. We had a deluxe room which was quite a long walk from hotel reception. The room was nicely decorated and the bed was massive! Only negative points for the room were the amount of cobwebs and dust around light fittings and soundproofing between rooms. We could clearly hear people in other rooms using their toilet facilities. We used the pool which was warm and changing room was clean and tidy. Buffet breakfast was superb, there is loads of...

"Terrible experience on both Expedia and the hotel. I booked a room, did the pre-checking online after expedia sends me a messague. When I go to the hotel around 6.30 p.m. the guy at reception casually tells me that they cannot accommodate me because they had an issue with my room. That's it. On top of that; the person at reception tells me as if it helps that they contacted Expedia at 5p.m. which then when I called Expedia hours later after doing my own arrangements was not True. Horrible...

"Our stay was ok for what we paid. The room was clean but had no air conditioning, which in the heat wave was a bit uncomfortable. A fridge in the room would have been good. Breakfast was decent and they have a Starbucks onsite which was great. The staff were friendly and overall I would say it was value for money."

"I couldn’t sleep was too hot no air con had to go home "

"The 3 guest room is like a Suite. Great bathroom. 3 chairs and a table and believe it or not a fridge! The price reflects other minor issues of the place, but overall the experience was excellent if you understand the price and location. The ALDI in front was a bonus plus thing. Yes, I would stay again at the hotel."

"Staff were so friendly, hotel needs updating but such good value for the money"

"From checking in to checking out the experience was first class. The staff were warm and welcoming with a professional and friendly attitude. The breakfast was excellent as was dinner in the restaurant. We will definitely be back again. Thanks to everyone for making our wedding anniversary weekend so special."