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"Staff were very helpful but team weee over run when golfing group arrived and dinner service was slow and confused. It was not clear about the additional charges for the spa, or the large range of prices offered depending on time of day. Again the staff were helpful but I was surprised at the choice of a male cleaner in the female changing rooms at the start of the session …. Again not a reflection of the staff. The spa had seen better days, hot tub was ice cold and sauna wasn’t working. The...

"I have stayed at this hotel over 5 times under 2 different owners. The spa is always impressive however Champneys now charge extra for residents’ access per day. This results in a stampede at 3pm for guests wanting to (rightly) get their money’s worth. It really detracts from the ability to relax. The spa bar area could do with a little TLC: walls marked; carpets covered in crumbs; cobwebs on the ceiling alcoves; plastic champagne flutes!!! The bed was comfortable and the bedroom spacious....

"A lovely hotel and spa. Nice swimming pool, sauna and gym. Good breakfast. Nice friendly staff. Excellent location. My only disappointment was the room was a bit tired and only 2 sockets which were on the opposite wall to the bed. Also the kettle had to sit on the floor because the cable wasn’t long enough to have on the table. Also would have been nice to have some decaf teabags. Small problems really but just observations."

"Excellent, attentive staff. Rooms were a little disappointing compared to the rest of the resort"

"The staff at the front desk and restaurant/bar were very helpful and friendly."

"Excellent hotel"

"All very good, could fo woth a fridge in the room"

"Great hotel, highly recommended for families"

"Me and my wife stayed at this hotel just recently has we attended our daughters wedding..The young lad who met us was very polite and helpful..if we visit here again we would definitely stay at the moor ville hotel ..and we thought the price was very good too.. kind regards Gwynfor Nash"

"Disgusting hotel. Dirty, bathroom stained, bed ripped. Mattress was old and well used. Rates 4 star but not even close to 4 star"

"Our room was very clean and comfortable with everything needed for our short stay. Staff were very welcoming and helpful. Breakfast was delicious. We would stay here again."

"Staff really friendly and helpful. Breakfast was really good - efficient and very accommodating service. Lovely place to stay."