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"Great for families"

"The interior of the hotel was fine, but our balcony had some gross stagnant water from the a/c unit above dripping water on it and it doesn’t run off, just pools up. The exterior of the hotel needs some sprucing up and the outdoor furniture could use some fixing up as well. Overall, it’s a beautiful place to stay and the trolley service coming right up to the front is extremely convenient. The food was excellent, both for breakfast and dinner."

"Staff was overly friendly lol I never met resort staff that were just so uppity and I loved it bc I thought I booked a certain room and turned out I booked the wrong room but everything was booked up by the time I got there, so the comfort that I felt from the staff made my trip that much better for me and my son 😊 so thank you !"

"The place is beautiful but, NO cash allowed, a lot of walking & very pricey."

"Had a pool, needed a restaurant"

"Arrived late.. 10:30pm went to the room which was freezing!!! Turned the a/c off and up to 75 to warm it up… went to dinner , when we came back the AC was still blasting and it was ice cold.. FREEZING!! We turned it off, turned it to 85 and still the AC was stuck at 40 degrees… at midnight went down and told them and they could only give me more blankets… The night was horrible!!!! 40 degrees all night.. they gave me 100 Boooo!!!"

"This hotel is located along the river and directly adjacent to the Gatlinburg main strip making it a perfect choice. The Edgewater is one of the best maintained hotels I have visited. The front desk staff was wonderful and accommodating. The room was so nice, neat and clean. Although we did not make use of the pool area it looked very inviting. The morning breakfast was very satisfying. Definitely a place I would stay again."

"Everything was great except the room had a mildew, musky, damp smell that did not go away the whole time we were there. It was a courtyard view room. We had not had this problem in the past when we had stayed in river view rooms. A great price but get a river view room!"

"Really clean property, nice staff, great bar, and great location"

"We had a very comfortable overnight stay. Great swimming pool and excellent breakfast choices. We were really pleased with the spacious seating availability in the breakfast area. Very friendly staff at the front desk."