البحث عن فنادق في تولوم

"Everything was great especially the entertainment. The beach club is nice but unfortunately you can’t get in the ocean due to the amount of seagrass. The food on the buffet wasn’t great but the restaurant food was good!"

"We were group of 16 and when we went to eat together they wouldn’t accommodate seating us together unless we purchased an expensive bottle then it was possible to seat us together not a nice experience"

"This was one of the best all inclusive stays my wife and I have had. The food is better than the other ones out there and the staff if great. Our concierge Alfred and Carlos were great to deal with. Anything we needed they were on top of. The Spa is far above the others as well. We will be back soon and can’t wait to try the other Sirenis in other countries."

"N/A"

"Our room, including our balcony, was cleaned very well every single day. I have food allergies and the staff was very knowledgeable and accommodating."

"Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable."

"El hotel es bonito, las habitaciones limpias, el personal muy amable En una de las habitaciones que reserve si tuve problemas pero nada grave, el frigobar no enfriaba correctamente, la tv se veía borrosa y tuvimos problemas con el aire acondicionado, se filtro bastante agua del techo afortunadamente fue en la última noche, pero los de mantenimiento acudieron casi de inmediato a solucionarlo."

"Very disappointed with our stay. This resort did not meet the expectations of an all-inclusive vacation. The front desk and management were not accommodating and constantly tried to nickel-and-dime guests. Our A/C didn’t work, and we were told we could move rooms only if we paid extra. We requested two queen beds but were only offered two doubles or one king. The room had ants in the bed, the bathroom was extremely small, and there was little to no privacy because the shower/changing area faced...

"Food was amazing and so many options. As well the staff are great. Room was always kept spotless."

"The staff wasn’t very familiar with what was going on within the hotels . Couldnt give directions to where things were , the communication was horrible."

"I loved EVERYTHING"

"I loved the hotel and service they provided. Although from the moment I checked in - I was told I would be in a different room which sort of upset me - they offered us a welcome mimosa and then told me we would be in a different room which made me happier and they told us we would be moved to the original room by day 2 of our stay. On day 3, we were moved to another room which was honestly better because the AC in the 2nd room did not work as well. They use WhatsApp to communicate and meet your...

"The Copal is the kind of place that reminds you why you came to Tulum in the first place. Surrounded by jungle, it feels wonderfully close to nature while still being within easy reach of everything. The area is quiet, peaceful, safe, and very walkable. Our room with the rooftop plunge pool was absolutely fantastic. Visiting in July, when the beaches were covered in sargassum, having our own private oasis made all the difference. The rooms were spotless, comfortable, and well-appointed. The...

"Amazing experience"

"Todo increíble muy bonito hotel y personal súper atento"