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"Staff was very helpful and kind. Room was clean only complaint was the ac. The room didn’t get as cold as I wanted it to. Other then that every else was great"

"Overall, my experience was good at the Hilton hotel. The staff was really friendly and they helped me find a lost baggage ,which I was really grateful for . The only thing I didn’t like is the many raccoons and lizards.Also, there’s too many seaweeds and too many rocks on the beach so I choose to stay at pool and didn’t go on the beach. Other than that, it was great. The food was good and the hotel is beautiful."

"Where do I start?? Great location, great facilities , great excellent staff, fantastic food, entertainment all day every day and a holiday of a lifetime"

"The service and hotel were amzing ! We get there and Elizebeth greats us with a smile and she were drained and shots for me and my family. And than after the check in she introduced us to Alfred or personal concierge for our entire stay! Alfred was amazing. We got there and he’s like let me show you guys where the restaurant is because I know you guys are hungry as we’re walking. He’s explaining the hotel he explains. He’s our private concierge as well. He explains on the way that we could go go...

"Property had his glamorous days. The poor condition outside, very dirty, water for bathing was the worst. Water smells really bad, also there was couple morning that was very hard to breathe the outside smells. Staff was great, couldn't be happier with them. Overall it need to be addressed alot to be considered a great place to visit."

"Wonderful staff! We loved the restaurants. The wait staff is so friendly and fun. We were lucky enough to have Carlos as our waiter for 3 consecutive nights. Laura in concierge services was fenomenal. The entertainment crew put together lots of fun activities and music/dance each night. We had a great vacation"

"I’m going to start by saying that the staff serving us at the restaurants were always kind and the resort was gorgeous. However, I was extremely frustrated with the availability of amenities. There was no notification of this beforehand, nor did we receive any discount. But every night, there were only 1 or 2 restaurants open. There was only one breakfast option and only lunch option was the one pool snack bar at the main pool. We paid extra money for the all inclusive package that claimed to...

"Everything was phenomenal. I enjoyed my entire stay. The staff was top tier and friendly."

"We had a fantastic and memorable stay at Bahia Principe Grand Coba. The staff were warm, helpful, and made us feel welcome right from the start. Coba is very family-oriented, with lots of activities, pools, and entertainment options—perfect for kids, who had an amazing time. The property is large and well-maintained, with shuttles making it easy to get around. The food was excellent, with plenty of variety to keep everyone happy. The only downside is the location, about an hour and a half from...

"Seaweed was all over the beach in July so we didn't get in other than that everything was great."

"We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!"

"I was here with my wife for a quick getaway in first week of July and the overall property was maintained well. Rooms- we were offered Swim up rooms but we got the nearest oceanfront room in Villa 47 which was the 2 mins away from the main lobby, main pool , buffet, coffee shop, theatre. We did face AC issue during the second night of our stay and we were offered another room within the same building on a different floor within an hour. So that's a definite plus. We found that to go through the...

"I had a superb winter avoidance break at Bahia Principe. The pre booked transfer with Amstar worked perfectly both ways - just over an hour from Cancun. I opted for the shared transport but was the only passenger on both trips! Really good and competent drivers - if you’re unfamiliar with the locality this is a much better option than renting a car for yourself! The room was fabulous, stocked minibar replenished daily, comfortable bed, clean and spacious shower room, small balcony to relax on...

"Do NOT go here!!!! It is closed!!!! They put you at a different resort which is an adult only with loud music and parties…we got lost twice at night because we could not find where we were actually staying..it was called BETU. Mosquitos bit me all night. Could not sleep. When I discovered everything had been misrepresented and asked to leave and get a refund they denied my request but gave someone else a free night. They have a party for local clubbers and give them free waters and drinks but...

"Encontré un par de cucarachas en la habitación"

"Dj vibe was Vegas style which we loved! Staff was very attentive and friendly, loved our treehouse for the price they had a complementary breakfast, which was great! We celebrated my husband‘s birthday, and they decorated our room. Also we celebrated anniversary at the same time and they decorated our room for $250. One complaint which wasn’t their fault is that there was a lot of seaweed on the beach I wish I would’ve known. Best time to visit is between mid October till March to avoid that....

"Best downtown stay. Amazing service, great amenities, safe location with best sushi in Mexico"

"Amazing experience"

"The property was very well maintained and the deep tissue massage was amazing."

"Our stay at Shibari Hotel Tulum was nothing short of unforgettable. From the moment we arrived until the day we checked out, every single moment exceeded our expectations. The entire staff was absolutely incredible—warm, attentive, professional, and always willing to go the extra mile to make our vacation truly special. Their genuine hospitality made us feel welcomed and cared for throughout our stay. We want to thank each and every member of the Shibari team for creating such amazing memories...