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"Room was clean, all staff are lovely very helpful, very approachable. Breakfast is just brilliant plenty of options to choose from and professionally presented. Plenty of parking for residents. This is our 5th time we've stayed and enjoy it every time. Would definitely recommend."

":)"

"The water output in thw shower is not as strong as we would like it to be. The sink is clogged with hair from previous guests. We stayed for 2 nights and they did not refill our rooms with water. They took our small towels on the first day of cleaning but did not replace it with new ones."

"Great location for the hotel , right next to the Tyne bridge, hotel was easy to find but the car park was tight if you had a big car - only negative I have to say is that the car park was an extra £15’, room was clean and modern and large . The reception when you walk in is stunning and the breakfast the next day was really tasty and plentiful"

"It was ok abirvcold and outdated but staff was lovely"

"No Breakfast available , thought it included it but still it wasn’t offered , also refused to help when I couldn’t originally travel ! Good location but rip off"

"The staff were very friendly and nothing was too much trouble Breakfast was excellent (especially the croissants)"

"I had good sleep. The lady making breakfast very friendly makes you feel like home. I booked one day and then added another night. Good for the price, I had to ask for pillows the one was in the room wasn’t to my liking . "

"The cleanliness of the room and bathroom was absolutely not acceptable. Below any acceptable standards."

"Decor well maintained , food excellent ."

"The place is well located, clean. The staff were uniformly welcoming and helpful. I do have a problem with the parking system: I do not know if the hotel operates the parking fines or not but apparently the drop off zone allows only ten minutes - not good when the desk is busy and it takes ten minutes to get to the desk. The hotel should highlight this issue in pre-arrival comms. Other than that, to repeat myself, the staff have always been polite and helpful."

"Fantastic location, great food, lovely staff."

"The breakfast choice was excellent as was the area where breakfast was served, Two members of staff stood out to us Jasmine on reception and Olivia in the restaurant such lovely girls they made our visit special."