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"The rooms were heavily scented Even though balcony windows were open had to sleep in bathroom with closed doors The air conditioning stopped from 12:00 to 6 am "

"Breakfast was good, room was kept cool."

"Amazing view and helpful staffs"

"We loved this hotel and consider the location to be perfect as a base camp for exploring Naples. and beyond. The room was super quiet, staff was available and helpful, and the area felt quite safe. We stayed 5 nights and were very happy we chose this place."

"I am so happy I booked this room. After reading reviews, I was a bit hesitant, but this room was amazing! The hotel itself is a bit dated, but it was just perfect. I booked an internal view and we ended up getting upgraded to the MOST BEAUTIFUL balcony view facing the city and it was just perfect. The shower was great, everything was clean, and the free breakfast was great. The air conditioning worked great. The layout of the hotel is a bit confusing, but you’ll figure it out. We came in May 2026, so sadly the pool does not open until June. On our last morning, we were going to play tennis, but it rained the night before so we decided against it, as the courts were wet. I would recommend this place to anyone and everyone and would definitely come back. Overall, this is not the nicest hotel I’ve ever stayed at, but you can’t beat the price and the views. "

"Excelsior Hotel's historic past and fabulous corner location makes it a wonderful place to enjoy the heart of Naples. The rooms are beautifully renovated, some with a tiny balcony overlooking the bay of Naples, are lovely. The hotel's roof-top bar has my favorite panoramic view of Vesuvius, Sorrento and Capri. A wonderful place to enjoy a relaxing moment after a day of touring."

"Perfect breakfast, rooms very clean and staff great. Need to use plastic glasses only in pool area, a few broken glasses/bottles left glass shards on tile for a couple days and not cleaned up."

"The room is small and old and this was shocking as the price is pretty high. The breakfast was rich with things that were not that tasty and the eggs were terrible. The team is not very nice I must say."

"Beautiful, top notch service."