"From the moment we checked in the experience could not have been better. We were given an upgrade to a bigger room when the receptionist noticed my mother’s wheelchair ‘to make it easier’ - a very thoughtful touch. The room was clean, comfortable and very well equipped with coffee/tea/biscuits, robes, slippers etc. we dined in the informal restaurant and thoroughly enjoyed it. The service was excellent, food delicious and prompt. We loved that there was a shop inside the hotel for any forgotten items and late night snacks. Overall an excellent stay, superb staff and excellent location for terminal 5 - we found it easily although the signage is small."
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