"Check-in was the worst experience. First off, finding the check in counter took a few minutes, next the line to checki-n had about 50 guests in front and line did'nt seem to be moving. There were signs that said I could self-check-in and supposedly a digital key would give access to the room. After spending 25 minutes working though it, figuring our where the elevators were took additional 10 minutes. The elevator needed key to operate. After going up twelve floors, turns out my digital key...

"Mold in the shower and our balcony door wouldn’t open. They said it would be taken care of. We left for 5 hours nobody came fix it. We had to go back downstairs and argue with the person behind the desk. Finally they got us another room. That one was fine."