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"They do not have a loading and unloading zone like most hotels, which makes getting your suitcases in and out of the hotel difficult and the parking spots are so narrow that even my compact car had trouble opening the doors on both sides to get in and out of the car. The staff was not helpful with this and overall were unable to answer my questions in a way that made sense. Worst of all, after a long day of traveling I was looking forward to getting into the hot tub but, unlike most hotels I've stayed at, this one closes their hot tub at 9pm and doesn't let anyone in past 8pm. So, I never got to use the hot tub because I couldn't get back to the hotel and into the hot tub or pool by 8pm after eating dinner. The amenities are useless if they aren't available during the times most people want them."

"Nice hotel"

"Before checking in the hotel reached out and asked if I had any special requests or if there was anything I wanted them to know, so I mentioned that my wife and I were celebrating our 12th anniversary and not only did they left us a tray with chocolate and berries but the gave us a complimentary upgrade to a castle view room and it was beautiful, the staff was so nice and helpful that when I go back to Edinburgh I will definitely stay here again, and not to mention the location was amazing."

"Breakfast was excellent as were reception staff and cleaning staff. Had one issue with barman who refused to let one of our party drink his pint in the bar . "

"Nice hotel in Grassmarket."

"Staff were very friendly and helpful"

"Furniture in our room was torn - leather chair torn, no curtains and there were workers outside our window. Hotel was under renovation. Bed back boards pleather was rubbed off (both beds). One of the teo elevators was down during our entire stay and the one working elevator was slow. Great location and the public spaces were very well kept. "

"Muy bueno el lugar, la ubicación, solo que no entiendo cómo una habitación no tenga ventana. Increíble Lo demás exelente"

"We booked this hotel as it was close to the city centre and provided (paid) parking. Our room was very clean but the decor within as well as throughout the hotel is very dated and could do with a freshen up. Breakfast can be added on for £12 per person. It was ok. "