"Honestly, the best thing about this place is riding the Terminal 5 Heathrow Pods. Everything's very impersonal, staff are nice enough, but I felt like I had to work hard for them to notice I was even there. Everything's "Self Service". The hotel is . . . OK. Tried to eat at the restaurant, after I'd sat there & been basically ignored by the staff for 20 minutes, I got up and went to the convenience store in the lobby. (also a "self service" checkout)
More about the driverless Pods: they're really cool, but if passengers are forced to share a Pod (due to demand during peak times, or because only one bay is functional, for example) the eight pound fare starts feeling like a rip-off"