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Hotel El Paso

2.5 star property
Hotel with free parking, near Sunland Park Mall

Choose dates to view prices

Photo gallery for Hotel El Paso

Exterior
Iron/ironing board
Pillowtop beds, desk, iron/ironing board, free WiFi
Coffee service
Exterior
Located close to Sunland Park Mall, Quality Suites University offers a convenient and welcoming atmosphere. Start your day with a breakfast buffet, stay connected with in-room WiFi, and unwind by the fireplace in the lobby. With dry cleaning services, RV/bus/truck parking, coffee/tea in the lobby and an elevator at your disposal.

Reviews

6.0 out of 10

Popular amenities

  • Pet friendly
  • Laundry
  • Housekeeping
  • Free WiFi
  • Parking included
  • Air conditioning
The current price is AED 217
AED 255 total
includes taxes & fees
11 Nov - 12 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, Multiple Beds, Mobility Accessible (Communications, Accessible Tub)

Pillowtop beds, desk, iron/ironing board, free WiFi

Suite, Multiple Beds, Mobility Accessible (Communications, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Pillowtop bed
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 5
  • 1 King Bed and 1 Twin Futon

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Communications, Accessible Tub)

Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Mobility Accessible (Communications, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Pillowtop bed
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Pillowtop bed
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Pillowtop beds, desk, iron/ironing board, free WiFi

Suite, Multiple Beds

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Pillowtop bed
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 5
  • 1 King Bed and 1 Twin Futon

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Pillowtop bed
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Pillowtop bed
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Pillowtop bed
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Pillowtop beds, desk, iron/ironing board, free WiFi

Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Pillowtop bed
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 6
  • 2 Queen Beds

Premium Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Pillowtop bed
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 Twin Bed

Standard Room

Highlights

Air conditioning
Connecting rooms available
Refrigerator
TV
Pillowtop bed
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 Twin Bed

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  • Pet friendly
  • Free WiFi
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9.6 out of 10, Exceptional, 1,373 reviews
The price is AED 587
AED 690 total
includes taxes & fees
9 Nov - 10 Nov
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About the neighborhood

Map
949 Sunland Park Dr, El Paso, TX, 79922

What's nearby

  • Sunland Park Mall - 7 min walk - 0.6 km
  • Sunland Park Racetrack and Casino - 3 min drive - 3.1 km
  • Western Playland Amusement Park - 4 min drive - 3.5 km
  • University of Texas at El Paso - 6 min drive - 7.2 km
  • Don Haskins Center - 7 min drive - 8.4 km

Getting around

  • El Paso Union Depot - 13 min drive
  • El Paso International Airport (ELP) - 23 min drive

Restaurants

  • ‪Circle K - ‬10 min walk
  • ‪Raising Cane's Chicken Fingers - ‬18 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Circle K - ‬18 min walk
  • ‪Twin Peaks - ‬6 min walk

About this property

Hotel El Paso

Hotel near Sunland Park Mall
You can look forward to a shopping mall on site, dry cleaning/laundry services, and a fireplace in the lobby at Hotel El Paso. In addition to a 24-hour business center, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • RV/bus/truck parking, multilingual staff, and coffee/tea in the lobby
  • An elevator, smoke-free premises, and a front-desk safe
Room features
All 61 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with shower/tub combinations and hair dryers
  • TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

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  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
7.2 out of 10, Good, 3,106 reviews
The price is AED 169
AED 198 total
includes taxes & fees
10 Nov - 11 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Shopping mall

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Renovations and closures

The property will be renovating from January 30 2025 to October 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • In-room safe fee: USD 2.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites University El Paso
Comfort Suites University Hotel El Paso
Hotel El Paso Hotel
Hotel El Paso El Paso
Quality Suites University
Hotel El Paso Hotel El Paso

Frequently asked questions

Is Hotel El Paso pet-friendly?

Yes, Hotel El Paso allows cats and dogs (limit 2 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hotel El Paso?

Self parking is free at this property.

What time is check-in at Hotel El Paso?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel El Paso?

Check-out is at 11:00 AM.

Where is Hotel El Paso located?

Located in Pacific Park, this hotel is within a 15-minute walk of Bob-O's Family Fun Center and Sunland Park Mall. El Paso Desert Botanical Garden and Sunland Park Racetrack and Casino are also within 2 mi (3 km).

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Hotel El Paso Reviews

Reviews

6.0
Rating 10 - Excellent. 223 out of 1009 reviews
Rating 8 - Good. 183 out of 1009 reviews
Rating 6 - Okay. 188 out of 1009 reviews
Rating 4 - Poor. 174 out of 1009 reviews
Rating 2 - Terrible. 241 out of 1009 reviews

6.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is a key factor to this Hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Give it a try. You’ll be glad you did.

Everything was great. We’ll be staying again.
Stayed 2 nights in Dec 2023

10/10 Excellent

juan carlos

Nice and warm place, maintenance needed, but it´s a good option . I loved that my window was near the 1-10, but it was really quiet.
Stayed 2 nights in Oct 2024

4/10 Poor

Vicky A

Disliked: Cleanliness, amenities
Pool was closed with no open date scheduled, did not have continental breakfast as advertised, mold on the ceiling in bathroom, hair dryer had been taken off wall some time ago and after requesting another and told it was coming one never arrived during our 5 night stay.
Stayed 5 nights in Mar 2025

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay, from the beginning friendly guest service at check in, loved the indoor pool and spacious clean rooms. I felt comfortable and relaxed my whole stay. Only thing was the ice machine did not work and the water vending machine took my money and didn't give me anything. But other than that this hotel is in a great location right off the freeway and I would stay here again and again. Also excellent price!
Stayed 1 night in Apr 2024

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it was near where I wanted to go, just loud off the freeway. Should have known. But overall it was great.
Stayed 1 night in Feb 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible hotel

Checked in first room was a mess no cover on the beds a coffee table was on the bed and also chairs were in the bed and the sofa was a mess. They gave us a second room and the beds were broken and a the shower was broken and the room stinks my family left and went to another hotel
Stayed 1 night in Oct 2024

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities
Old, unkept, dirty rooms. Poorly kept.
Stayed 3 nights in Sep 2024

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities
The toilet was not cleaned and there was major mold in the shower. Would NOT recommend this hotel.
Stayed 1 night in Dec 2023

6/10 Okay

Mario

Liked: Staff & service, room comfort
Disliked: Cleanliness

I’ll remember the hair and those eggs…

Check in and out was excellent. The staff is friendly and efficient. In the room, shower was not very clean. Hair everywhere. Bottom of the bathtub pretty much grey. The breakfast is terrible, flavor wise, staff that runs it is not friendly.
Stayed 1 night in Jan 2024

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely dirty room and building. Stains on furniture and bed. Towels were dirty and room had a funky smell. Seemed more like a room that rents by the hour. Never returning here.
Stayed 1 night in Jun 2024

4/10 Poor

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was neat but the walls were dirty. The bathroom tub was dirty. The service was not very good.
Stayed 2 nights in Apr 2024

2/10 Terrible

Reina

Disliked: Cleanliness, staff & service, property conditions & facilities
The entire room was dirty and they had no towels.
Stayed 1 night in Jul 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities

Last time I book this hotel

Was promised that the pool was open all weekend and was told at check in it was still open. Come to find out when we went to use it it was closed indefinitely. Requested for our room to be clean/service and came back to being still dirty when we were told that it would be cleaned. One of the receptionist was rude and unprofessional towards our family.
Stayed 1 night in Nov 2024

6/10 Okay

Maribel

Disliked: Cleanliness, amenities, property conditions & facilities
N/a
Stayed 2 nights in Jul 2024

2/10 Terrible

Edith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to the hotel check in they asked for a deposit and gave me a room that was ocopied Went to room 222 open the door and someone was there went back to the front desk and had to wait 20 mins for another room !
Stayed 1 night in Jun 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything about it. Im very sorry for saying this, no should have to sleep in something like that. No one
Stayed 1 night in Jun 2024

2/10 Terrible

DrAaron

Disliked: Property conditions & facilities
Ugly very old , dirty , no good at all and EXPENSIVE ‼️
Stayed 1 night in Dec 2023

6/10 Okay

ALVARO

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
THE ICE MACHINES DOES NOT WORK, THE ELEVATOR IS IN BAD CONDITIONS
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible hotel

Fisrt of all when I got there we were sent to a room already occupied. Then we got our room and the AC was barley working. The pull out bed had no sheets and stains from whatever it was. Some of looked like blood. The shower was disgusting and old. The pool wasn't open due to some permits or something. Overall it was just a horrible hotel. I would not recommend anyone stay there ever.
Stayed 1 night in May 2024

2/10 Terrible

paulo

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in a great location in West El Paso. There were no towels available for us, the elevators were closed. The pool was closed. Only 1 of the 2 stairwells was open. The alarm on the alarm clock was set for 6 am. Our rooms weren't made up in between days and they told us that was policy. Our restroom plug didn't work with the hair dryer. This was our 3rd time staying here and probably the last time unfortunately unless Quality Suites does something about it.
Stayed 2 nights in Sep 2024

2/10 Terrible

Willy

Disliked: Cleanliness, amenities, property conditions & facilities
At first we had room 215 but when we walked in someone was already staying there so they transfered us to room 221 but the A/C wasn't working there so they transfered us to room 211, the A/C wasn't working either until late at night I discovered the filter was completely clogged, the shower faucet was stock so the shower didn't work, there were no towels in the room, there was not hot water in the sink, there was no remote for the TV. Overall it was terrible, we will never stay there again.
Stayed 1 night in Feb 2024

2/10 Terrible

Mariah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible, uncomfortable and dirty

This place was very broken down, smoke detector in our room was missing, the security lock was broken. The floor was dirty and got our socks black. The tub was dirty and black. The sheets were dirty and stained and we didn’t even get blankets. They didn’t have enough towels to give us either nor did we have hand towels or floor towels. The young lady in the front was very rude and not helpful.
Stains on pillow and sheets
Dirty floor
Lock is broken to pieces and re attached
Stayed 2 nights in Dec 2023

6/10 Okay

Ben

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We will start with the positive: * The bed was comfortable * A/C worked well * Breakfast was eggs, sausage, yogurt, bread options, cereal, and make your own waffle Bad: * They are doing remodeling which was never disclosed * The hotel was dirty (this seems to be a El Paso thing) * Fire Alarm went off multiple times from 7:45am till 8:30am. (We had left at 8:30 so not sure after) * Pool closed * Ice machine broken * Our door had no deadbolt or chain lock option At the end of the day it was a place to sleep but our family will more than likely try to never stay in El Paso as we travel. The lack of transparency is disappointing and based on the bad feel like the price should have been different.
Stayed 1 night in Jul 2024