"We stayed for 2 nights to celebrate a special occasion, but unfortunately the experience did not justify the room category or price paid. Before arrival, the hotel informed us that we may receive a Grande Ocean View room upgrade and also confirmed a complimentary half-kg birthday cake. While we appreciate the gesture, the room did not feel like an upgraded or premium room. Some of the issues we experienced: • Room felt old, congested, and in need of refurbishment. • Damaged bathroom door and...