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"Lunch wasn’t open or available as stated. The elevators broke and everyone in the hotel was stuck on every floor. Then they only got 2 elevators working and it took over an hour to get down. The “fire” stairs don’t even go down to the lobby. Not to mention the parking garage that they make you pay for, gets blocked off by the club next door and you can’t even get in to park. No offer for compensation or discount or anything. Hotel looks cool in the lobby but everything else is completely outdated and broken or doesn’t open as says."

"Lorena the very hard working in the breakfast restaurant is the Star of Tru this morning. She keeps on working filling up all food non-stop besides attending to details."

"Everything went smoothly! Easy check in and check out! Clean and great amenities!"

"One of the worst stays I’ve had. The room was dirty and smelled awful, and the electronics provided (like the hair dryer) were filthy. The AC and refrigerator barely worked. On top of that, I paid for valet parking and my car was damaged while in their care. Completely unacceptable—avoid this place."

"The hotel property is fine-the lighting in the bathroom is horrible and size of the bathroom is too small for a junior suite. Didn’t replenish creamer and toilet paper. Have stayed in numerous Fairmont properties, both on Gold and normal rooms, and have had great experiences-this didn’t look/feel like a Fairmont property."

"Really enjoyed the rooftop pool"

"For the most part the staff was friendly and helpful but the morning front desk clerk was not friendly and not helpful and bordered on nasty . I hope management figures out they have a problem with her."

"My daughters and I visit Dallas often. Every May come to town and stay at the Hyatt for a concert we look forward to all year. This year, we purchased a gift item at Tiffany's for a very special person and a once in a lifetime special occasion that was occurring the next day. That gift was accidentally left in our hotel room after check out. We realized it an hour after leaving but we were already in Arlington, headed into a Ranger game. We called the hotel and the room was checked. The bag with the gift was not found. I was devastated as that we not have time to go back to Tiffany's. The gift was needed for the next day. We proceeded with filing a lost/stolen report with Elaine in the the security department. She took it upon herself to search through ALL the trash from the floor we were staying on and the bag was found! We went back Dallas after the baseball game before heading back to OKC. We retrieved the gift, which was still perfectly wrapped, with the receipt and card in the bag. I could not believe it! Elaine-- thank you! You have no idea how appreciative we are! To the management of the Hyatt: Elaine is a phenomenal employee! She is a great example of going above and beyond and because of that, we will continue being Hyatt Regency guests. I hope the management recognizes the outstanding perseverance and moral character of this staff member. Elaine-- THANK YOU!"

"Nice and clean"