Find hotels near Freedman's Memorial, Dallas from AED 497

"Staff at checkin were inefficient and not particularly friendly, not helpful, from the valets who were not on their game, to the front desk staff, barely helpful. Poor communication skills and lack of friendly greeting. Room was hot, we were told that maintenance would “reset” the unit, we left and returned at bedtime only to find no cool AC. The second day I made the request, was told about a rooftop or something they would need to do, and we returned to find the room cooler. Much deferred maintainance. Hotel needs to be updated. Carpet in elevator lobby had wrinkles, a fall hazard. All staff over two days showed zero interest in being hospitable. Bellhop did not hold door behind him when I tried to enter the building. Cars stacked at valet on checkin, easily could move to be helpful but no one wishing to be helpful. Even my husband noticed and commented. Microwave did not work, kitchen in the suite had no supplies, bath towels old and dingy/worn, only two at checkin."

"Recommend "

"The hotel is beautiful and the room is large and clean. But there was so much thumping and the sound of chairs being dragged etc, from early in the morning in the room above ours that we got very little sleep. Several times it was so bad that we thought someone was knocking loudly on our door, and it scared us awake. I told the front desk when we left but they didnt seem overly concerned with making it right. "

"10/10 Hotel & Service "

"Pros: Staff was great, restaurants and room service was great, coffee shop was great, clean hallways, rooms, conference center. Cons: The conference center rooms were absolutely FREEZING! My room had issues with the toilet flushing properly and the bath tub emptying appropriately. The pool was meh and there is A LOT of street noise (not sure how you could combat that but it led to a not so relaxing time by the pool). All of this AND add on the resort fee that is not advertised or told to anyone until it's too late at check in time, definitely would not return. "

"We only stayed one night but it was a great stay. The staff was extremely polite and helpful, breakfast was wonderful, and the room was very clean and comfortable. Will definitely stay again the next time we are in town."

"Beautiful property"

"We were so thrilled to stay in an elegant hotel that feels warm, cozy and authentic. We had breakfast on the patio outside which was lovely and food was delicious. Pool is well appointed and the staff is extremely attentive and friendly! We plan to return!"

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