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"Staff was excellent. Room was clean and well kept."

"The room is big and clean. The facilities are complete in the hotel. Staffs are nice. Amenities are varies."

"Nice and friendly staff, great amenities, and clean and spacious room."

"I like good design so I just had to stay at Il Palazzo at the end of my two week trip to Kyushu. It’s stunning. The attention to detail throughout was remarkable. My room was spacious and comfortable, with pretty much everything I might need. The staff were attentive and polite. Just one complaint - buffet lunch and dinner, which was included in the rate. It was essentially the same food, and none of it was Japanese. The desserts were pretty good, but otherwise it was a fairly limited, snacky international buffet. It could be so much better. My advice would be to have lunch at the hotel when you check in, but go out for dinner. No surprise it was busy at lunchtime and quiet in the evening. Breakfast was a different story, with a good selection of what you might expect."

"I like the cleanliness and hospitality. I wish they could give us a room when we asked. They are booked."