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"Excellent services and the room/bath are clean and well-maintained."

"Clean room, very courteous and attentive staff, excellent location."

"Good"

"A great choice of hotel in Otaru. Great location, right on the main tourist street in the town. Excellent modern property with a cultural and historical twist. Very good breakfast with both Japanese and western options. I highly recommend this property and would stay here again if visiting Otaru again."

"Room was perfect with all the amenities, staff was excellent! They were very courteous and always pleasant and helpful"

"Staff spoke fluent English "

"This was our first Park Hyatt visit and boy does it live up to the name. Being from a blue collar level, this was a special treat for my husband and I and it surpassed our expectations. The resort is in pristine condition, the rooms had zero flaws and the service was outstanding. They made you feel special and never ignored. It will be the most memorable stay for us and the view of Mount Yotei and in room onsen, was the icing on the cake. Even our room service meal was out of this world. A must visit for all."

"This chain always has best locations.. all the hotel amenities.. the ONSEN are the best.. with ice cream massage chairs etc"

"Yes, room was clean, and amenities like shampoo, towels was adequate."