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"We were surprised to not find a closet in the room but instead a coat rack with hangers. The hotel did not have a luggage rack and expected us to open our suitcases on the floor. After some discussion, they brought in a table for our cases. There was only one pillow per person on the bed which is unusual these days. The room decor felt dated and in need of a major furniture overhaul, in spite of the grandiose impression of the exterior. These were the negatives but the positives were the bright breakfast room with its hard working staff. Also, a thank you to Kamul for translating for us from English to Japanese to the other hotel staff and for his restaurant recommendations."

"I love this place "

"Overlooking the bay. Quiet."

"Breakfast good, staff are nice, but level of the bathroom are weird, over foot difference it will be easy to fall if someone not pay attention and the sink counter only go to my thigh, I just 5”3 tall."

"convenient ski in/ski out"

"The interior of the room is clean and stylist. Breakfast was very gd value with wide spread of choices."

"Very, very old hotel. "

"No drink water supply at room, if u need water need go downstairs get it, and no coffee , if you want drink, need pay money "

"今回3人での宿泊でしたのでメゾネットタイプを予約しました。 お部屋は十分な広さで、通りに面していたので向かいの旧三井銀行小樽支店の建物がよく見えとても良かったです。 夕方のフリーワインバーは、その日は富良野のワインを含めて3種類ありました。 朝食は、色々ちょっとずついただけて見た目にも大変満足しました。 ホテルの前の通りを東に進むと北一ガラスや六花亭、ルタオまで徒歩10分弱で行けるし、運河も歩いてすぐです。 3人あるいは4人で泊まるならまた利用したいです。"