Find all hotels by Accor Hotels in Gainsborough

"This hotel is great for the location to the cathedral but i am afraid this the breakfast was the only great thing about it. All the staff we encountered were lovely but this hotel is tired and run down. We had a deluxe room but there was nothing deluxe about it apart from a balcony with a view but the balcony was dirty and there was no chairs to sit out on. The carpets were vile and there were cobwebs inside the balcony doors and vents. The bath panel was broken and we had to push it back in place when we first entered the room. Such a shame this place could be amazingly."

"Bed was really soft and the room was obviously a smoking room at some point as there was that stale old tobacco smell in the room that made getting to sleep difficult"

"We stayed for one night to meet friends on the waterfront. Perfect location for the eateries there and easy access to the high street too. Parking is a little limited at peak times but there’s a multi storey next door. Staff were really pleasant and helpful. Breakfast was really good too with lots of choice, although the coffee wasn’t great. The room was spacious and clean and perfect for what we needed it for. Will stay again if we’re in the area."

"Room very old fashioned and had seen better days. Could do with refurbishing."

"Very good and clean room, breakfast was great."

"A lovely place but unfortunately let down by rude staff, bad room placement and broken air conditioning. There was a wedding taken place and the music went on into the night, between this and the broken air conditioning, our young baby was disturbed through the night. We contacted Gary the nightporter who was helpful and explained they knew it was an issue and to raise it with management the following day. We contacted management by email in the end as no one was available the following day. I was contacted by Vicky, who did offer a tokenistic 20% off on future bookings but implied I had lied about all issues and failed to respond when I queried her approach. Really disappointing, at over £200 a night - we got no sleep and our baby really didn’t enjoy the next day owing to his discomfort in the night. A real shame that it could have been resolved so easily with effective customer service and a kind manner."

"I had a lovely stay. Clean room and helpful staff"

"No heating in the bedroom. Staff response poor. Location is excellent. Dinner very good, breakfast average. Bar and restaurant expensive. "

"Hotel was stoplessly clean. Check in quick and easy. Room was spacious, and again spotlessly clean. Bed very comfortable and breakfast the next day was delicious Highly recommend 5 stars from me."