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"Very Nice and comfortable place to stay."

"Clean room …. Delicioso breakfast "

"This hotel had good reviews but the truth is, good service depends on what people are used to, but this was not good service. The room wasn’t properly cleaned; I had to move the bed side table to find a plug (that was broken) and I found dirt and an old business card under it. There’s no shampoo and no hair dryer in the room. You must fill out a paper, sign it, and leave an ID at reception to borrow one. The kitchen, visible from certain angles, didn’t look clean. At breakfast, dishes were dirty, the coffee pot grimy, and the eggs watery. The reception staff didn’t make an effort to be polite, no smile, no thank you, not even when I checked out. "

"Great staff, good location."

"Muito bom "

"Clean room air conditioning worked"

"Great "

"Liked the location and the breakfast, especially the omelette station !"

"No decent parking; only option is underground without an elevator to the lobby, problem starts there having to walk with luggage through car access ramp, not safe. Receptionist at check in was rude, she was full of attitude. Rooms are not clean, bathroom is minuscule. Toilet clogged and not fixed after 2 days complaining. Towels and bedding not replaced even after asked. Smelly towels, as well as pillows. Housekeeping, when they came, did not clean shower floor. Hotel does not give confidence that it is a clean place. Only exception to a really bad experience was the receptionist in the last day; Eduardo was helpful with a last minute issue we had. His good willing was not enough though, we’ll never stay there again."