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"Nice clean big rooms."

"We had a fantastic stay at Kimpton Clock Tower. Our room was spacious and well furnished with everything we needed. We enjoyed dinner and breakfast in the Refuge restaurant. Tom and the team took great care of us and went the extra mile to make our stay comfortable. "

"Perfect"

"They made a mistake with my booking, was downgraded, promised a measley 15% refund, never got it, the room was small, run down, rusty faucets, and not too clean. The bar closed at 9 pm on a Saturday night, the food at the restaurant was pricey, soggy and salty. Never again."

"The hotel overall was really nice and aesthetically pleasing. We didn’t get to try the restaurants unfortunately, but they looked lovely. My only two complaints were 1) the room was freezing and didn’t warm up at all, even with the temperature set to the highest, and 2) our checkout experience. We got back to the hotel very late after being out for the night (around 6am) and didn’t get to sleep until 7:30, so we missed our alarm, completely our own fault. However, a staff member knocked (the same staff member that checked me in, on my own at 5pm) and then let himself into the room before I could even get out of bed to answer. As I had checked in alone, he had no way of knowing who was inside, which made it feel very inappropriate. He could also see we hadn’t checked out yet, and I had a DND sign on the door. He didn’t apologise either. I apologised and explained we had overslept and would be 10 minutes, but he knocked again shortly after, which was frustrating while I was rushing. When I mentioned I was tidying up, he said, “that’s what the cleaners are for.” I understand that, but there was rubbish everywhere and it was very untidy and I would never leave a room messy regardless. I would stay here again, but staff should not enter rooms when guests haven’t checked out. It felt unprofessional, and I’ve never experienced this anywhere else."

"Enjoyed the breakfast."

"More shelving needed in bathroom and toilet area"

"It was fine"

"Perfect hotel for a weekend getaway that isn't too far away from the centre. Also, walking distance of around 10 minutes to the O2 Apollo. Amazing stay."