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"Our experience at the Garden Place Hotel was awful. When we arrived at 6:00 p.m. on Saturday, front desk staff had to check to see if our king room was ready. We were given room 233. As soon as we opened the door to the room, we could see the sag in the bed - it looked like a hammock. I have never before requested a room change but there was no way. I went back to the front desk and was informed there were no other king rooms ready. We opted for a double queen instead. We got to the new room and had no hot water. Called the front desk and was told the boiler was restarted and it should be hot shortly. It was but we got up in the morning and had no hot water again. This time we were told that repair had been called and the only option was to try a different room. We were offered a late checkout but decided to just move on with our day. Very disappointing as we had actually read other recent reviews and thought about canceling but eventually opted to keep our reservation. Definitely a mistake! The staff who we encountered were friendly and doing their best. The property is currently under renovation but they have a ways to go. "

"Very good price and very nice staff. The room was so clan and cozy. The shuttle bus form and to the airport was really good and accurate. The breakfast was also good and diverse. "

"Hotel is very old and way below the average of a Hyatt property, mattresses are not comfortable nor pillows. Rooms could use a little bit of maintenance. "

"A Truly Fantastic Stay at Tru by Hilton Williamsville Buffalo Airport! Our recent stay at the Tru by Hilton Williamsville Buffalo Airport was an absolute delight, and I can't recommend it highly enough! From the moment we arrived, the staff were absolutely wonderful – truly going above and beyond to make our visit enjoyable. A special shoutout to Curtis, whose exceptional service truly stood out! The rooms were incredibly spacious and immaculately clean, providing a comfortable and relaxing retreat. What truly set this hotel apart for us was the incredible common area. It's huge, with a bunch of tables perfect for gathering and relaxing. We especially appreciated the pool table and foosball table, which were a lifesaver for keeping our kids happily occupied while the adults could unwind. The availability of board games, Connect 4, and Jenga was also a huge plus, offering even more entertainment options. The amenities continued to impress with a warm and clean pool, perfect for a refreshing dip, and a clean and generously sized gym for those looking to stay active. And let's talk about breakfast – it was absolutely fantastic! There was a wide array of options that thankfully changed every morning, keeping things fresh and exciting for everyone. Checking out was an absolute breeze, making for a stress-free departure. Finally, a small but significant detail: the shower was wonderfully hot and featured those convenient removable handle shower head thingies, which we really ap"

"We only had the plasure of staying one night. Were there for a family funeral. Being exhausted from a long drive, the staff checked us in quickly and we were able to get to the visitation on time. The staff was very polite. That night the bed was so comfortable we were able to sleep well enough to get up early and get to the service on time. Recommend the LaQuinta for travelers. "

"Great staff, excelent service, the breakfast buffet A+++ . Always stay here and will continue coming thanks"

"Very polite the staff were and helpful and the hotel is very clean"

"everything was very clean and the pool was really nice but could be a wee bit warmer. nice rooms. Enjoyed the free breakfast"

"yes"