Chalets in Hampshire County

"Good"

"Room was not ready when we arrived. I asked Sol when would be ready she said soon. waited an hour for room to be ready that I paid for"

"Clean. Breakfast food choices solid but not abundant. Very nice "

"The staff at the front desk was welcoming, the room was very nice. We enjoyed our stay. HOWEVER - on the day we were to arrive there was a major blizzard. There was no safe way to drive from the Boston area to Pittsfield. I called the hotel 2 days before to say that we would be arriving a day after our reservation. We had purchased cancellation insurance. When we arrived a day late I asked the front desk about a refund. They told me to call Expedia, which I did. Expedia tried to reach the hotel and was unable to do so. They referred me back to the the manager. It is now a week later and after several calls to the hotel, the manager never returned my call. I find this unacceptable."

"Older property with quirk and charm. Enjoyed our stay very much."

"Basic hotel, but clean and the early morning staff was wonderful. I missed my airport shuttle by 2 minutes and they were still able to accommodate me - I even had time for some coffee."

"Friendly..clean..good price "

"My room had some issues. It smelled like paint. The room door wouldnt lock. The bathroom and room door needed to be pushed really hard to latch close. The drain for the sink was stuck closed so i had to brush my teeth and wash my hands in the shower which made a huge mess. There were food crumbs and hair everywhere so it definitely wasnt cleaned well. We left early for those reason. "

"Front desk and house keeping team are the best!"