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"Very helpful and professional staff Excellent swimming pool and gym"

"The location is perfect. Very easy to walk into the centre and with plenty of amenities nearby. The staff are excellent. Very friendly and happy to help. New hotel so modern, light and comfortable rooms."

"Breakfast was terrible value. it was offered as a continental breakfast but what actually came were offerings that did not include and cheese or ham or even a boiled egg. My husband discussed it the manager. There is a new menu on its way.Staff were all very friendly.There just seemed to be fewer around than on previous stays over the years.in general the hotel is in a great location. Short walk into centre of Chester, great parking under the hotel for £20 per night. Just think the rooms are maybe getting a little bit tired and we just couldn't work the TV . There was also a lack of general info in the room. It's all on app/site but again not easy to use. Would I go back again? Yes, but only in the Enviable or Most enviable rooms. Never had a suite yet in the numerous stays since it opened."

"Perfect for an overnight stay - room was a good size and nice and clean…the wee treats in room were an added bonus!"

"Our stay at the queens was most enjoyable the room was spacious, clean with T/coffee making facilities in the room, lovely pillow, comfortable bed . Plenty of mirrors spacious bathroom."

"The room was clean and tidy, but needs updating. T.v.was too small ,it was a bit noisy because our room was opposite a popular pub entrance and was ok after we closed the window. But for the price you can not complain."

"The rooms was really really hot. Used the air con and it spewed dust and dirt all over the bed and anything near it (including some of our belongings). USB ports were mostly broken with only 1 by the bedside working. Dimmer switches for the lights didn’t dim - only on or off."

"Excellent stay, food excellent and staff were welcoming and made our trip."

" There was no storage for some clothing items. pants, socks, t shirts etc. There was no window opening presumably due to safety reasons and the air conditioning was very difficult to set correctly."